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Late Fees being charged!!!

Tutor

Late Fees being charged!!!

I have been with AT&T  for 25 years and Directv  since they started.  I NEVER pay my bill late!  I have to call everytime a late fee hits my bill.  My son is in the same situation.  Today is MARCH 30th, 2019.  I viewed the bill online and it is DATED MARCH 20th … I  still have not received the bill in the mail.  I have to print this out and mail it before I even receive the bill to avoid late fees.  It's ridiculous!  You should mail them ASAP.  You should not be hitting people up $5.75 extra a month for your  inadequacy.  I am seriously considering leaving  AT&T/Directv.  I own AT&T stock and worry that you will make enough customers switch and the value will go down.  It took me months to bundle both accounts because I was going to get a discount.  My bill actually went up!  No discount .  Please explain what is going on with this company.

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Message 1 of 14
ACE - Expert

Re: Late Fees being charged!!!

They do mail bills as soon as they are generated. They can't mail them any sooner than that. If they are taking too long to get to you, that is the US Mail service. As you have already discovered, your bill is available online as soon as it is generated, there is no reason to wait for the mailed copy. You might want to consider paying electronically, too. Not only would you avoid further late fees, paying by check through the mail is one of the least secure ways to pay. I'm not sure why you were under the impression you would get a discount for combining your wireless and Directv bills, there is no discount I know of. If anything, combining your bills only leads to more issues. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14
ACE - Master

Re: Late Fees being charged!!!

@B17635 said: “ I have to print this out and mail it before I even receive the bill to avoid late fees.“

 

If you are “printing it out,” you are receiving the bill. I’m not sure what the issue is. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 14
ACE - Sage

Re: Late Fees being charged!!!

This has come up a few times.  Realistically if you mail a check, someone has to manually process the check, and you hope they credit the right account.  It’s inefficient and a waste of time and manpower.  Both yours and at&t’s  

    It’s 2019, let’s get with it!  Save a tree and assure your bill is paid accurately and on time.  You can still get and file the paper bill if you want.  

Carriers have all shortened the time between when bill is generated and when it’s due.  The standard is 21/22 days, Verizon being the last to conform last year.   

Carriers bill in a way to make sure they get paid for your current cycle, during that cycle. 

https://forums.att.com/t5/Wireless-Account/Ways-to-pay-your-AT-amp-T-Wireless-Bill/m-p/5286873?advan...

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 14
Tutor

Re: Late Fees being charged!!!

I requested paper billing. What is the difference if you print it or I have to log into an account, find the bill and print it here. Somebody is printing it. Now it has to be done twice because AT&T fails to send out the paper bills in a timely manner. My bill is dated 3/20. I was notified by email 6 days after this 3/26 that my bill is ready. I should have had my bill in the mail by 3/26. Tomorrow is 4/1 … maybe it will be here?
I have Verizon for my internet service and get the bill 4 weeks before it is due. That’s a poor excuse.
Message 5 of 14
ACE - Sage

Re: Late Fees being charged!!!


@B17635 wrote:
I requested paper billing.
Okay, so it will arrive after you pay online.  

What is the difference if you print it or I have to log into an account, find the bill and print it here. Somebody is printing it.
Why?   There is no need to print the bill.  Especially if At&t is mailing a bill.  And to what end?  To remind you to pay the bill?  Not logical.   It’s a waste of time, paper and space.  
I do not print my bill.  

Now it has to be done twice because AT&T fails to send out the paper bills in a timely manner. My bill is dated 3/20.
No, it doesn’t.  
I was notified by email 6 days after this 3/26 that my bill is ready. I should have had my bill in the mail by 3/26. Tomorrow is 4/1 … maybe it will be here?
I have Verizon for my internet service and get the bill 4 weeks before it is due. That’s a poor excuse.
Internet service is not billed or provided the same way.  With internet, they know where you live and you cant move the service.  Internet data is provided in only one location and can be tallied and posted the day after use.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14
Tutor

Re: Late Fees being charged!!!

I do not plan on paying online. There is no reason why I should be punished with a monthly $5.75 if I choose not to.
My Verizon also includes my landline (phone in case it’s confusing). Bill from Verizon always states to pay by the 5th of the month so it appears on the bill … otherwise pay by mid-month. I received and paid my bill for April on 3/13. If AT&T can tell me my bill date is 3/20, then mail the bill … I work in accounts payable and know these dates matter a lot! Again, poor excuse.
Thanks for helping me to decide to switch once my contract is up.
AT&T was once the best.
Message 7 of 14
ACE - Expert

Re: Late Fees being charged!!!

ATT does mail your bill as soon as it is generated, the same time you get the email notice that the bill is ready, so unless you have proof ATT is mailing your bill late, your problem is the US Postal Service. If that is the case, you will likely have the same issue with Verizon wireless because they follow the same billing dates as ATT. You can’t compare internet service or home phone billing with wireless. The internet/home phone bill gives you more time to pay, it is the same on ATT.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 14
Tutor

Re: Late Fees being charged!!!

Like I said I have been with AT&T forever. The billing has never been an issue. All of a sudden it has been the case for my family members. The best was when my mom died last year and I tried to close her account. Spent hours talking with someone about closing and refunding the balance. Then I get the notice “We Don’t Refund”. “So sorry”.
I’m sick of the lack of transparency.
I will try my luck with Verizon. Thanks so much.
Message 9 of 14
ACE - Expert

Re: Late Fees being charged!!!

I just don’t understand why anyone is reluctant to pay electronically. I hope you realize that everyone you write a check to, including ATT, processes that check electronically. You may not be paying electronically but your bank account is. Good luck with Verizon.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 14
ACE - Sage

Re: Late Fees being charged!!!

One of my clients (older lady) insists on using checks for everything.  Her checking account was hacked twice last year.   The bank finally got her set up with electronic payments and the police gave her a safety plan.   The weaknesses are unsecured email,  bills and checks in the mail.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14
ACE - Master

Re: Late Fees being charged!!!


@B17635 wrote:
I requested paper billing. What is the difference if you print it or I have to log into an account, find the bill and print it here. Somebody is printing it. Now it has to be done twice because AT&T fails to send out the paper bills in a timely manner. My bill is dated 3/20. I was notified by email 6 days after this 3/26 that my bill is ready. I should have had my bill in the mail by 3/26. Tomorrow is 4/1 … maybe it will be here?
I have Verizon for my internet service and get the bill 4 weeks before it is due. That’s a poor excuse.

Why do you have to print your bill to pay it? Even if you want to include the little slip with your payment, you only need to print that page, not the whole bill. 

 

 

Why not just cancel paper billing? As you can see, you can print your own paper bill on your own schedule if you want a hard copy. 

 

Verizon cells phone payments are due 21 days after the billing date, just like AT&T. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14
Professor

Re: Late Fees being charged!!!

I'm surprised nobody has pointed this out:

 

I NEVER pay my bill late! I have to call everytime a late fee hits my bill.

So which is it? If you never pay your bill late, you wouldn't get a late fee. If you're getting late fees, that means you're paying the bill late.

 

I understand you don't want to pay your bill online and want a paper bill, probably because you're scared of the Internet. But like others have said, there is no good reason not to pay bills online these days, especially since the timing of the USPS isn't guaranteed. If you refuse to switch to the safety and reliability of online billing, especially with auto-pay, these late fees will continue with whatever carrier you choose to deal with.

Message 13 of 14
ACE - Expert

Re: Late Fees being charged!!!


@QuarryRye wrote:

I'm surprised nobody has pointed this out:

 

I NEVER pay my bill late! I have to call everytime a late fee hits my bill.

So which is it? If you never pay your bill late, you wouldn't get a late fee. If you're getting late fees, that means you're paying the bill late.


I took that to mean that he mails his payment before it is due but it continually arrives late. So, let's see, the bill arrives late getting to him and his mailed payments arrive late to ATT. Seems like there's a common denominator here, the USPS.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 14
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