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Mcampos827's profile

Tutor

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9 Messages

Wednesday, April 17th, 2019 2:43 AM

LIED TO BY LOYALTY!!!!

I was lied to by loyalty department and now being charged for their lies. I was told "oh well we didn't make note of that so it's not our problem". What a joke, I am over at&t and will be doing all I can to spread the word of this. 

Community Support

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230.7K Messages

5 years ago

Hi @Mcampos827

 

Thank you for reaching out to us! If you elaborate a bit about what's going on, we may be able to look into the matter and we'll be happy to do so. Which type of service is this regarding? What went wrong?

 

Darais, AT&T Community Specialist

Tutor

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9 Messages

5 years ago

When my wife and I decided to upgrade our phones to the Galaxy s10 + from
our previous phones. During the upgrade call the agent also talked us into
upgrading our plan. She assured me that this change would take place on the
begining of my next billing cycle so that I would not be charged a partial
month. When I looked at my bill I was charged about $65 for a partial month
bill charge. Which I was promised would not happen. Apparently she put the
date of the change in as 2 days later than it should have been. So my bill
that I was assured would be around $215 to $225 ended up being $294+. We
have been very loyal and happy customers for around a year and half. We
actually planned on adding satellite services because we have been happy up
until now. This experience has changed all of that. I called and spent 3
hours on the phone and chat to be told that noone would fix this and even
if it was the agents fault I was being held responsible for the charge. I
even had one agent with the loyalty department tell me that he didn't care
if we switched or not and maybe Verizon would be a better choice for us. I
am very upset and have never treated this bad by company. I find it
ludicrous that customers get treated this way and that your company isn't
willing to fix their human error.

Community Support

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230.7K Messages

5 years ago

Hello @Mcampos827

 

We can check into your billing concern to see what we can do. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details.

 

Thank you.

 

Dwight, AT&T Community Specialist

Tutor

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9 Messages

5 years ago

When I sign in and attempt to reply it just keeps telling me I unable to
send that information.

Community Support

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230.7K Messages

5 years ago

Hello @Mcampos827

 

You can Click Here  onto the service link provided which will take you to the community forums login page. If you have trouble accessing the sign in portal, click Forgot Community ID or Password and enter in you information that is required.

 

Dwight, AT&T Community Specialist

ACE - Sage

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116.6K Messages

5 years ago

One customer to another, mistakes happen.  If your tolerance is this low for human error, please know you can change your plan yourself online.  

 

Tutor

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9 Messages

5 years ago

I didn't want to change my plan. I was ordering new phones. When she talked me into it I was promised one thing and got another. I understand human error. I am not sure you understand the actual issue here though. 

ACE - Sage

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116.6K Messages

5 years ago


@Mcampos827 wrote:

I didn't want to change my plan. I was ordering new phones. When she talked me into it I was promised one thing and got another. I understand human error. I am not sure you understand the actual issue here though. 


So why did you agree to change plans then?   Plans can be changed any time.   It’s not like there was a time limit on changing plans.  You could have said, “no, I’ll think about it ad if I want to change I can do it at the beginning of my next bill cycle so I don’t have prorated charges”.  

   (And I’m assuming the charges aren’t the $30 x 2 upgrade fee, because you read your bill)

 

Tutor

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9 Messages

5 years ago

I only agreed after she made the promise that it wouldn't double charge me. Had she not made the promise I would have stayed at the plan I had. She set it up for the wrong date and my actual issue is that the company isnt willing to take measures to correct the issue. So once again you are literally just trolling and not offering anything to this conversation. 

Tutor

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9 Messages

5 years ago

As I stated the charges are for "PARTIAL MONTHLY CHARGES" plus the entirety of another month.

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