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Keep receiving physical bill addressed to someone else

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Keep receiving physical bill addressed to someone else

For the past four months, I have received an AT&T bill mailed to my address with someone else's name on it. I am not an AT&T customer. I have never heard of the person that the bills are address to.

 

Each time, I have written "NOT AT THIS ADDRESS" or "RETURN TO SENDER" on the letter and put it back in the mailbox. This doesn't seem to help. Once I talked to AT&T Support and asked them to stop sending bills to this address. That didn't help either.

 

How can I stop these bills from being sent to my mailbox?

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Message 1 of 5
ACE - Master
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Accepted by 253FF463
‎09-26-2018 5:27 AM

Re: Keep receiving physical bill addressed to someone else


@253FF463 wrote:

For the past four months, I have received an AT&T bill mailed to my address with someone else's name on it. I am not an AT&T customer. I have never heard of the person that the bills are address to.

 

Each time, I have written "NOT AT THIS ADDRESS" or "RETURN TO SENDER" on the letter and put it back in the mailbox. This doesn't seem to help. Once I talked to AT&T Support and asked them to stop sending bills to this address. That didn't help either.

 

How can I stop these bills from being sent to my mailbox?


There's nothing AT&T can do. Their customer said, "Send my bill to XXX," so that's what AT&T will do. Only that customer can have the address updated. 

 

You can talk to your postmaster and let them know you're getting mail for other people. Unless there's someone to track down the other person though, there might not be anything the USPS can do either. 

 

Honestly, you've already done more than can be expected of you. Throw the bill in the recycling bin each month and live your life. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 5
Contributor

Re: Keep receiving physical bill addressed to someone else

I also keep getting online bill to my email address, for someone else.

 

I am not a at&t customer and live in the UK!

 

Any advise?

Message 3 of 5
ACE - Sage

Re: Keep receiving physical bill addressed to someone else

@BobTess unfortunately, the customer has to make the correction, At&t can’t help.  It’s the customer’s responsibility to update or correct their profile information 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
Contributor

Re: Keep receiving physical bill addressed to someone else

OK, thganks for taking the trouble to reply.

I guess I'll just have to leave the emails in spam.

Bob
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