Is the AT&T Visa Reward Card a SCAM?

Hello @Kansas33!

Thank you for bringing your concern to us! I am sorry to hear you didn’t receive your AT&T Visa Reward Card when bundling your services. I’d be happy to see what can be done to address this matter!

When signing up for promotions, we want to make sure no questions are left unanswered, so you are able to take advantage of the offer. I apologize this didn’t happen during your recent transaction.

To further assist and explore solutions, I’d need to gather some account details. Please be on the lookout in your Forum’s Inbox and respond to my private message with the information requested.

Regards,

Anabel, AT&T Community Specialist

Kansas33,

I initiated a two year service contract with AT&T which now appears to be null and void. As previously stated, l did not receive the $150 Visa reward card as guaranteed. When I initiated the AT&T bundle service I was guaranteed a $150 Visa reward card and I was not informed of a 120 day threshold. I received monthly billing statements, but I did not receive any correspondence related to the AT&T visa reward card. AT&T cleary voided my two year contract when they failed to fulfill the terms of the agreement. Therefore, I am sure you will agree that I am no longer bound by this contract. 

Hi @Kansas33!

Thank you for replying!

I want to assure you we are currently working toward a solution. In order to protect your personal information, we will be handling this concern privately. Please be on the lookout in your Forum’s Inbox, as I have sent you a message with more details.

Regards,

Anabel, AT&T Community Specialist

I just had the same thing happened to me!! This is unethical on the sales rep part. I just got the letter in the mail today. I went online to accept it and there is only $100!! I called in and spoke with a supervisor who stated she only saw $100...I’m canceling the service and will deal with breaking the contract. I only accepted the service because of the incentives (I was going to use that to pay the bill)..DONE!!

FOLLOW UP...I called back in and request to cancel my service because I reviewed my installation email again and realized I’m still within the 14 days cancellation window. The rep stated she saw the $100 Reward but not the additional $300 and could only go by the notes. I gave her the supervisors name/number of whom I spoke with in sales prior to agreeing to the promotion and she just continued to remind me of the $100. She offered to backdate my cancellation after trying to threaten me with the early termination fee in which I don’t owe. I’m calling the competitor on Monday then will cancel so I won’t be without service. I’m sure some of these calls have been recorded by the supervisors but the unethical behavior continues. 

In my case I actually received a letter congratulating me on my Visa reward card.  When I tried to claim it, I was only offered Wi-Fi boosters - no card.  Phone Rep won't do anything for me.

https://forums.att.com/t5/AT-T-Fiber-Ordering/AT-amp-T-Reward-Card-Scam/m-p/5643274#M2073 

Yes, it is a scam. AT&T's corporate office knew exactly what they were doing when they created this program and their "180 day" requirement.

Their sales reps told people to wait for the rewards cards in the mail. After waiting, your offer would be expired. AT&T knows what they did and are doing and they have no intention of making it right.

I have now canceled my automated billing.

[Edited to comply with Guidelines]

Oh, and now that I canceled my automated billing... I'll turning the equipment in and pay my balance EXCEPT FOR $200.

And I'll spend the rest of my life bad mouthing AT&T for the sick corporate leaders and marketing the have.

Almost forgot to mention... my "up to" 100mps internet speed only clocks in at 17mps. Got ripped off on that one too.

You are sick AT&T. You know this is a scam with garbage technicalities you created. People did what they were told which was to wait for it in the mail.

You are sick people to play along with this horrible scam.

You WILL pay me the $200 as I am already collecting it right now.

In the end, it will cost you a lot more.

I hate a company that lies and tricks people.

I was scammed too. I was also told I would receive 300.00 in visa gift cards in the mail. They never came. I happened to be on the phone with direct tv today and asked why I have not received my gift cards. After 2 hours of beginning transferred around, I have been told my gift cards are expired and they will not do anything to resolve this problem. They said they sent me a letter( that I never received) I asked did you sent this letter certified mail? They said no.  I said how do I know you actually sent me a letter? Or how do you know it actually got delivered to my mailbox? They had no response to that. They need to be made to pay out what was promised to all of their customers.