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Is the AT&T Visa Reward Card a SCAM?

Tutor

Is the AT&T Visa Reward Card a SCAM?

Is the AT&T Visa Reward Card a SCAM? I initiated a Directv, AT&T internet, and AT&T telephone bundle with the guarantee of a $150 AT&T Visa reward card. I did not receive the reward card as guaranteed. I contacted the Customer Care Reward Center and was informed I would not be receiving the reward card because the 120 day threshold had expired. When I initiated the aforementioned service, I was not informed of a 120 day threshold. I received monthly bills from AT&T, but I did not receive any correspondence related to the AT&T Visa reward card. Therefore, I would like to know if the guarantee of an AT&T Visa Reward Card a SCAM? Did AT&T have any intention of honoring the guarantee?

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Message 1 of 28
Administrator

Re: Is the AT&T Visa Reward Card a SCAM?

Hello @Kansas33!


Thank you for bringing your concern to us! I am sorry to hear you didn’t receive your AT&T Visa Reward Card when bundling your services. I’d be happy to see what can be done to address this matter!


When signing up for promotions, we want to make sure no questions are left unanswered, so you are able to take advantage of the offer. I apologize this didn’t happen during your recent transaction.


To further assist and explore solutions, I’d need to gather some account details. Please be on the lookout in your Forum’s Inbox and respond to my private message with the information requested.


Regards,


Anabel, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 28
Tutor

Re: Is the AT&T Visa Reward Card a SCAM?

Kansas33,

I initiated a two year service contract with AT&T which now appears to be null and void. As previously stated, l did not receive the $150 Visa reward card as guaranteed. When I initiated the AT&T bundle service I was guaranteed a $150 Visa reward card and I was not informed of a 120 day threshold. I received monthly billing statements, but I did not receive any correspondence related to the AT&T visa reward card. AT&T cleary voided my two year contract when they failed to fulfill the terms of the agreement. Therefore, I am sure you will agree that I am no longer bound by this contract. 

 

Message 3 of 28
Tutor

Re: Is the AT

I have nt been offered a solution.
Message 4 of 28
Administrator

Re: Re: Is the AT

Hi @Kansas33!


Thank you for replying!


I want to assure you we are currently working toward a solution. In order to protect your personal information, we will be handling this concern privately. Please be on the lookout in your Forum’s Inbox, as I have sent you a message with more details.


Regards,


Anabel, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 28
Teacher

Re: Re: Is the AT

I just had the same thing happened to me!! This is unethical on the sales rep part. I just got the letter in the mail today. I went online to accept it and there is only $100!! I called in and spoke with a supervisor who stated she only saw $100...I’m canceling the service and will deal with breaking the contract. I only accepted the service because of the incentives (I was going to use that to pay the bill)..DONE!!

 

FOLLOW UP...I called back in and request to cancel my service because I reviewed my installation email again and realized I’m still within the 14 days cancellation window. The rep stated she saw the $100 Reward but not the additional $300 and could only go by the notes. I gave her the supervisors name/number of whom I spoke with in sales prior to agreeing to the promotion and she just continued to remind me of the $100. She offered to backdate my cancellation after trying to threaten me with the early termination fee in which I don’t owe. I’m calling the competitor on Monday then will cancel so I won’t be without service. I’m sure some of these calls have been recorded by the supervisors but the unethical behavior continues. 

Message 6 of 28
Contributor

Re: Re: Is the AT

In my case I actually received a letter congratulating me on my Visa reward card.  When I tried to claim it, I was only offered Wi-Fi boosters - no card.  Phone Rep won't do anything for me.

https://forums.att.com/t5/AT-T-Fiber-Ordering/AT-amp-T-Reward-Card-Scam/m-p/5643274#M2073 

Message 7 of 28

Re: Re: Is the AT

Yes, it is a scam. AT&T's corporate office knew exactly what they were doing when they created this program and their "180 day" requirement.

Their sales reps told people to wait for the rewards cards in the mail. After waiting, your offer would be expired. AT&T knows what they did and are doing and they have no intention of making it right.

I have now canceled my automated billing.

[Edited to comply with Guidelines]

Oh, and now that I canceled my automated billing... I'll turning the equipment in and pay my balance EXCEPT FOR $200.

And I'll spend the rest of my life bad mouthing AT&T for the sick corporate leaders and marketing the have.

Almost forgot to mention... my "up to" 100mps internet speed only clocks in at 17mps. Got ripped off on that one too.

Message 8 of 28

Re: Re: Is the AT

You are sick AT&T. You know this is a scam with garbage technicalities you created. People did what they were told which was to wait for it in the mail.

You are sick people to play along with this horrible scam.

You WILL pay me the $200 as I am already collecting it right now.

In the end, it will cost you a lot more.

I hate a company that lies and tricks people.

Message 9 of 28
Contributor

Re: Re: Is the AT

I was scammed too. I was also told I would receive 300.00 in visa gift cards in the mail. They never came. I happened to be on the phone with direct tv today and asked why I have not received my gift cards. After 2 hours of beginning transferred around, I have been told my gift cards are expired and they will not do anything to resolve this problem. They said they sent me a letter( that I never received) I asked did you sent this letter certified mail? They said no.  I said how do I know you actually sent me a letter? Or how do you know it actually got delivered to my mailbox? They had no response to that. They need to be made to pay out what was promised to all of their customers. 

Message 10 of 28
Tutor

Re: Re: Is the AT

I received gift cards after I forwarded a complaint letter to the HQ office. 
Message 11 of 28
Contributor

Re: Re: Is the AT

I too was scamed

Message 12 of 28
Contributor

Re: Re: Is the AT

I was told I’d receive $300.00 if I returned to Directv and att. I received a card for $200.00 and when I tried to get someone to listen to me finally I talked to a real person and was told it was to late to get the balance owed to me. I can’t believe they get away with this. What a load of garbage. 

Message 13 of 28
Contributor

Re: Re: Is the AT

How can a company like ATT commit to something like this. Reward center shows a $100  balance. But it was declined when I tried to pay on Amazon. ATT helpline simply gave me a runaround.

Message 14 of 28
Contributor

Re: Re: Is the AT

I started an Order with ATT on January 6th.  I found a Code, which I entered before completing the Order and scheduling the Installation Appointment for $150 in Visa Reward Card Rebates!  The whole Time between 1/6/19 and Today, I was told I could claim the Reward after 30 Days after Installation.  It is now 2/23/19.  I called Yesterday.  The first Person I spoke with told me they could only find a $50 Rebate for when I made my Order and asked if I would be satisfied with that.  I said No. I want what I was promised.  They transferred me to Collections for DirecTV who said I shouldn't have been transferred there tried to help me, then when they couldn't, transferred me back, where I was again offered $100 less than I originally was signed up for.  Before I even called, trying to figure if possible to redeem my Reward with entering a Phone # or Account #, I see there is a current Promotion for $250.  Mind you, I have not received anything about a Reward in my Email or Post Box like an email I received Stated I would.  I could not find Proof to clear up the Matter makes me more annoyed than anything.  I feel like Everybody I have talked to is either calling me a Liar or are doing the best they can, which is not the Deal I made.  I have wasted plenty of Time that I feel I should not have had to do, especially when they are currently telling People they are giving away $200 more than what they offered me to brush me off.  I am going to pack up everything they ever gave me and we need to part ways!  I don't get paid to go back and forth and get juggled between Departments to solve Nothing.  If I did,I wouldn't mind.  If they can't honor their Side, I don't want any part of it.  And how I have had to go to the extent I have had to go to so far with no solution that shouldn't have even needed to be an Issue at all, I don't really want to deal with a Company that is going to make it this difficult for customers.  Bottom line.  Offer I was supposed to get $150, offer if order today $250, what they offered $50.  I didn't expect more than what was told to me.  Good luck

Message 15 of 28
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