Explore & discover

Helpful Links

International calling with WiFi

Highlighted
Contributor

International calling with WiFi

I have registered for the International Pass add-on - $10 for 24 hours of voice/data/texting. If I use Wifi for voice calling will it trigger the 24 hour window?

7,019 Views
Message 1 of 11
Administrator
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎07-31-2018 2:50 PM

Re: International calling with WiFi

Hello @tmboyle04,

 

That's a great question. With Wi-Fi Calling from AT&T, you can talk and text over any active Wi-Fi connection. You can make calls to domestic numbers and receive calls with no additional charge and no impact on voice call airtime usage. For international calls, the rates from your calling plan or international long distance package apply. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 11
Tutor

Re: International calling with WiFi

To be 100% clear, If I am in international location and I have wi-fi calling activated, and I call a domestic number in the country where I am, this should not be considered an international call and it should be free since via wi-fi. Correct?

Message 3 of 11
ACE - Expert

Re: International calling with WiFi

@mjs360 Not quite. If you call a local international number while on WiFi calling, it is the same as if you called that number from back in the US. You will pay applcable international long distance rates for that call. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11
Tutor

Re: International calling with WiFi

Well that is NOT clear at all to us layperson and really confusing as a consumer. I think it should be better explained by ATT or maybe they have no incentive as they want the high charge incurred to their benefit.

Message 5 of 11
ACE - Expert

Re: International calling with WiFi

You can make calls to domestic numbers and receive calls with no additional charge and no impact on voice call airtime usage. For international calls, the rates from your calling plan or international long distance package apply.

@mjs360 So what was not clear about the above explanation? Seems pretty clear to me. WiFi calling simply means you are connected to ATT’s cellular network through WiFi instead of through a cell tower. That means all calls are treated the same as if your phone was still in the US. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11
Tutor

Re: International calling with WiFi

Thank you for taking the time to respond to my questions and I did not mean to say you were not clear.

What I was saying is that it was not clear in general. For me "international calling" means you are in one country and you are calling a number in another country but in the scenario I was describing I am calling  a number in the same country where I am standing... so I would not think it is international by that definition. In my mind, using Wifi means I am borderless and a call into the same country where I am accessing the wifi would not mean "international" calling. Why would the phone need to go back all the way to a US based cell tower or anything US related when on the local wifi? That is what does not make sense.

Message 7 of 11
ACE - Expert

Re: International calling with WiFi

Why would the phone need to go back all the way to a US based cell tower or anything US related when on the local wifi? That is what does not make sense.

Again, WiFi calling means you are connected to ATT’s cellular network through WiFi instead of through a cell tower. ATT’s cellular network only exists in the US. ATT does not provide service in other countries. If you connected to a cellular network in that country, then you would be roaming and pay international roaming rates. As long as you are using ATT’s network to place the call, it is the same as if your phone was in the US. Using your logic, if you were in another country on WiFi and called a US number, that would be long distance but it’s not. Calls to US numbers would be no charge. Sorry if you aren’t understanding, I don’t know how to state it any clearer.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11
ACE - Sage

Re: International calling with WiFi

CNET on the topic.  Scroll down for a chart that shows when it’s free and when you get charged

https://www.cnet.com/news/what-is-wifi-calling-tmobile-verizon-att-google-fi-sprint-setup-faq/

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 11
Tutor

Re: International calling with WiFi

Great article. Thank you. Basically don't use ATT for international calling or wifi calling as exhorbitant rates and always stick to FB Messenger or Signal or Apple facetime with phone on airplane mode. That will have no cost.

Message 10 of 11
Tutor

Re: International calling with WiFi

Thank you. I got it. I will never use ATT again to call internationally when on non-USA land. way too expensive. Will make sure to use other services )FB messenger, Apple Facetime or Signal/What'sapp and leave my phone on airplane mode.)

Message 11 of 11
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support