BOGO free offer purchased January 31, 2019, today is May 20, 2019 and still not credit for 2nd phone. I followed every rule waited the 2 to 3 months of billing. This month is the 4 month and my bill is the highest I have ever received. Only been a customer sine 2000. That will all change in a few days I just need to know the process to file a complaint and call in to cancel all services AT&T and DirecTv. Thanks AT&T for screwing me over, the Chat is always unavailable and the Reps on the phone can never figure out what to do.
Most of the failed BOGOs are because a requirement was not met.
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I agree AT&T has the worst customer service I have ever experienced! NO ONE can help with anything. I have also had an insue resulting from their BOGO promotion. I've been dealing with them for months; getting passed to different people on the phone, each one saying they can't help me. The store manager actually told me she would issue a credit. Went back to the store weeks later to find out the status since no credit had been issued. Discovered the manager never actually did anything after talking to me and when she finally did attempt to issue the credit she realized it was over her authorized limit so she just told me there was nothing she could do.
I'm amazed they are still in business with this type of support. Jump ship people! Get out as quickly as you can because one day you will be in this same situation.