Tutor
•
4 Messages
I need help! About suspended mobile number
I am a family plan holder. I suspended all the numbers in my plan for summer vocation (we live in outside US). Yes I suspended all numbers in May, but I still charged for the Mobile Share Value Plan 15GB, Mobile Share Value iPhone on 4G LTE w/ VVM, and so on for TWO MONTH! WHY! All the devices in my plan are all at no service condition.
Accepted Solution
Official Solution
everyusernameipickischosen
Mentor
•
58 Messages
10 years ago
0
0
shxhmy
Tutor
•
4 Messages
10 years ago
Sorry I think there is a misunderstanding. My mean is during summer vocation, we suspended these lines because we don't use them in the three months, but we still need to keep those numbers. We will reactive them in August. So I can't cancell any lines in my family plan. I was told that I just need to pay $15 for each line to keep the numbers during the suspention time, but I don't know why something goes wrong - we still charged for data and else!
ps. We already lost the ability to make calls and use data in May!
0
0
shxhmy
Tutor
•
4 Messages
10 years ago
Sorry I think there is a misunderstanding. My mean is during summer vocation, we suspended these lines because we don't use them in the three months, but we still need to keep those numbers. We will reactive them in August. So I can't cancell any lines in my family plan. I was told that I just need to pay $15 for each line to keep the numbers during the suspention time, but I don't know why something goes wrong - we still charged for data and else!
ps We already lost the ability to make calls and use data in May!
0
0