I need a copy of my November and December 2018 bill. I cannot gain access to my AT&T account online

Hello @JudyRudzki,

Thank you for becoming part of the Community! I wanted to touch base with you and see if you were able to get in to your AT&T account online and retrieve your older bills.

I was able to locate this great article here; it will walk you through getting your previous bills online. If, after trying the link provided, you still require assistance with getting a copy of them, I would be more than happy to look into getting them sent to you.

I look forward to hearing back from you!

Briana, AT&T Community Specialist

Briana,

Thank you for reaching out to me. I have attempted to log in - to have my password reset - to have my user id reset. Nothing seems to work.

I am always happy to have access on line - but, perhaps because of my hyphenated last name, it is just not working.

Can I get this statement with the detail of the $126.00 detail?

Thank you.


Judy Friedman Rudzki[edited for privacy – please do not post personal information]

Judy, this is a public, COMMUNITY forum , not private message to support.  Please do not post your personal information

If you are having problems logging in a call to Support may help.  You may (should) have 3 required pieces of information.  User name, alphanumeric password and a 4 to 8 digit pass code/PIN.    The passcode trips  a lot of folks up when signing in 

Good morning @JudyRudzki,

Thank you for the response; and you’re very welcome for the outreach! I am more than happy to provide the statement requested.

For further assistance, can I please get you to send a private message @ATTCares with your full name and account number? And, for added convenience, we can also speak directly via a secure chat link if you wouldn’t mind letting me know when is the best time to send one.

I look forward to hearing from you!

Briana, AT&T Community Specialist

Hello @JudyRudzki,

You're so very welcome and I’m glad to hear you were able to get the statements you needed! I’m happy to be of assistance; if you have anything else you need help with, please don’t hesitate to reach out to us again.

I hope you have a fantastic rest of your week!

Briana, AT&T Community Specialist