Teacher
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16 Messages
I'm billed more the I was told
Hi, I tried to cancel my account since I got better deal from Verizon. A att special customer service agent said she could lower my bill. She gave me the figures and when I got my first bill I was billed more then told. Have tried to solv the issue but unable to do. I have 2 phones out of cpntract and they use to be $40 but she said it would be $20 until I upgrade the phone but still charged $40 on these 2 phones
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@Kukens If they're out of contract and on Mobile Share Advantage, they should be $20 a line.
Are you certain you don't have phones still with a commitment with AT&T? (Maybe not those two phones?)
Are you CERTAIN you aren't billed $40 and then a few lines down on the bill they credit you $20?
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Kukens
Teacher
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16 Messages
7 years ago
Service $80
Ph 1. $40. Contract to 2018
Ph2. $40. Contract to 1/6/17
Ph3. $20. No contract
Ph4. $20 no contract
Discounts $ 8
Total 192:25 plus taxes and insurance
With taxes and insurance it comes to $271. Was billed $359
Previous months I was billed $330
Have been with ATT For 20 years. And called to cancel my service since Verizon gave me better deals then their special customer service rep gave me a deal on new phones and found another plan that would cost less. She said it went from $330 tob$270 per month
This 270 is with 4 phones in contract but at the moment 2 phones are without contract so it would be $40 less so $230
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David606
Employee
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3.5K Messages
7 years ago
Yeah there is going to be a $20 credit on those lines. It should say DISCOUNT FOR ACCESS
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Kukens
Teacher
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16 Messages
7 years ago
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Kukens
Teacher
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16 Messages
7 years ago
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Tried to solve in what way? This seems like an easy fix! (I'm kind of kidding, but it seems fixable)
If this is the first month, the bill being off isn't weird with the way the do it, it'll be too high this month and then level out, maybe with a low month in between (that's my experience). They do some wacky proration scheme that never makes sense until later (at least to me).
When you look on-line what does it say the CURRENT plan cost is?
On the desktop, go to WIRELESS and choose VIEW MY PLAN & FEATURES the click VIEW COST SUMMARY. This gives me a really nice plan breakdown. (I'm not sure how this might look on a transition month).
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
I'm confused. Are you saying $192 was the quote, but they are charging you $232?
because they are charging you $40 line fees in error on lines 3 and 4?
One call to ATT and this would be fixed. They should see no contract on those lines.
Have you called? I'm thinking this is a lot of fuss for nothing. The rep could have put the phones in wrong as unde contract, when they are not.
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Kukens
Teacher
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16 Messages
7 years ago
But even after deducting the$45 the bill is wrongly charged
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Kukens
Teacher
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16 Messages
7 years ago
Yes the first bill are usually higher because of taxes on phone bought. And activationsfee. Last bill that was the first bill with new contract was $300 they waived the activations fee on new phone. That bill was still $40 to much since the fee of 2 no contract phones should have been $20 each not $40 each so take away that 40 from the 300 then you are what I was quoted as new monthly charge incl taxes and fees. And that was Bette then the $330 I had paid last 4-5 years so that plus the lower price on iPhone phurchases made me stay with ATT.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Both @lizdance40 and I think this should be an easy fix.
I'll ask you for clarification on your statement again.
Tried to solve in what way? Have you called AT&T?
It seems AWFUL CLOSE to the $40 difference.
IF the $40 was fixed, it seems like it would be right, $270.74+$40+$45=$355.74
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