Thank you for reaching out to us on the Community Forums! I am sorry to hear you are having issues with your online account. I can help you get this resolved!
We have a great resource to fix these types of issues. Please visit here: Login & Registration. If you reset your password via text, you will receive a temporary PIN/password to login with, and then you will be prompted to change your password.
If you need any further assistance, please let us know. Take care and have a great weekend.
Jonathan, AT&T Community Specialist
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