Contributor
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1 Message
I just opened another bill after my iPhone 7plus was stolen lost everything from identity theft
I tried to explain my phone was stolen then my identity taken. AT&T never helped me and still I can’t get a password for my account. AT&T sending the code to the stolen phone number on file. How do you get help now I have 5 phone lines I am being billed for. My phone was shut off Sept 19, 2017 because bill not paid rediculous. They make me feel I am a criminal.
ATTHelp
Community Support
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231.5K Messages
6 years ago
Good Morning @Crazylife17,
I am sorry your phone was stolen. AT&T does not want their customers to feel like we are treating them in a bad way. I can help you with this.
Can you please send me your name, phone number and account number in a private message to @ATTCares so I can research this for you?
I look forward to your reply. Have a great weekend!
Donna V, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
@Crazylife17 In cases where your account is taken over, you should take your photo ID to an ATT company store to get your account back. You can also get a new sim for your number, suspend and blacklist your phone, buy a replacement or file insurance on the phone.
Iphones should have find my iPhone active so they can be locked and or erased if lost or stolen.
ATTCares is the advanced support team
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