Need help understanding your bill?
sandyselah's profile

Contributor

 • 

2 Messages

Wednesday, July 12th, 2017 8:33 PM

I am being charged for my free phone. I got it for signing up with Direct TV

I have tried numerous times to get the new phone charge taken off my bill.  They keep charging me for my new phone i got for signing up with Direct Tv (right after i got my new I phone 6) att store called me and said did I know I qualified for a new iphone 7.  So we returned one iphone 6 and got the 7.  which should be free. still being charged.

Do I need a lawyer?

Sandy

ACE - Sage

 • 

116.6K Messages

7 years ago

Nope.  Lawyer can't help you.  Did you port in from competing carrier?   Did you buy the iPhone 7 within 7 days of switching?

if the answer to either is no, you didn't qualify. 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.