I NEED HELP! AT&T owes us over 1 year of overpayments.

The overpayment is for what exactly?

I am just quoting the customer agreement that everyone signs here:

IF YOU DISPUTE ANY CHARGES ON YOUR BILL, YOU MUST NOTIFY US IN WRITING AT AT&T BILL DISPUTE, 1025 LENOX PARK, ATLANTA, GA 30319 WITHIN 100 DAYS OF THE DATE OF THE BILL OR YOU'LL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO PARTICIPATE IN ANY LEGAL ACTION RAISING SUCH DISPUTE.

So basically any incorrect billing had to have been disputed within 100 days of the bill or any dispute is forfeit. The most recent 3 months may be credited but it all depends, exactly what was overcharged?

If you owed ATT money do you think they would be on it within a couple months?  

Or at least 100 days?   

Because that's how long you have t dispute a charge.  You are expected to check your bill monthly and immedialty report any problems.  

Read the terms of service, section 1.4

https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html

Your talking $100 plus a month.  For what, and why did you not notice the bill was so high?

My wife was paying an incorrect account number, while I was paying the correct one.  There was know way of knowing until it was discovered by accident.  AT&T took the money and just accumulated the extra payments into a non existent account until we caught the mistake. So, for over a year AT&T just parked the money without notifying the payee, that the account did not exist. I hope you can understand how the 3 month rule as nothing to do with this breach.

AT&T could have easily contacted my wife at any time to address the payments, but chose instead to just ammas he dollars. 

All we are asking for is the return of the double payment.  Why is this so difficult?

We obviously never received a statement for the overpayment account! Why would we? AT&T just conveniently played dumb and kept taking the dollars. ILL GOTTEN GAINS by any definition.  This money is ours and needs to be returned, NOW! 

Holy cow.  That's bizarre.  So ATT will credit your correct account, but won't refund?

  So if they did, you wouldn't have to pay your cell bill for a year.  Or upgrade 2 phones.   

Nuts.  

Yes, They say we need to spend it down. I tried to tell my other creditors that I would pay my bills if I had the money, but AT&T refuses to return OUR much needed dollars. This is so wrong in so many ways...

The audacity of this company. 

Does anyone know the email address of the president of Always Take and Torture (AT&T)?

Maybe a facebook posting of the true verifiable account, would get their attention!

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@DiVito wrote:

Yes, They say we need to spend it down. I tried to tell my other creditors that I would pay my bills if I had the money, but AT&T refuses to return OUR much needed dollars. This is so wrong in so many ways...

The audacity of this company. 

Does anyone know the email address of the president of Always Take and Torture (AT&T)?

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I know you're frustrated, but my first piece of advice is to recognize that this was your wife's mistake and you are wanting a special consideration from AT&T, so act accordingly. Remember the old adage about flies and honey vs. vinegar. 

Second, from what you've said, AT&T is not trying to steal or keep the money paid in error. They have credited it to your correct account, so it will be used for your service. Accusations of theft will not only get you nowhere, they are simply wrong. 

That said, send a private message to @ATTMobilityCare giving them your account number and other information. If there is any way to override the policy (which isn't a guarantee) and issue a check for the credit balance, that is the group which will be able to help. 

@MicCheck   Well reasoned.  Actually, once posted to the account, they can be asked to refund credit balance, which they might be willing to do by check and snail mail.   

 Worth a shot.