Tutor
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4 Messages
How to file an official complaint about ATT service charges?
ATT over charges me my wireless, internet and TV bundle service. I got a promotion package with free lifetime home internet when signing up wireless (cellphone) service. I also signed up TV service at a discount rate. I was quoted the monthly fee will be $70 + $40.
I was surprised when I received my first monthly payment $189. I called the ATT customer support several times to resolve the billing problem. I was promised that they will make the adjustments. However, the problem never got fixed after 6 months later. I had to ask ATT to cancel my services so that I don’t have to keep paying the high monthly bill. ATT threaten to charge me early termination fees if I cancel my services.
I believe I had done everything I can trying to resolve the issue with the ATT customer service. What else can I do? How can I file an official complaint against ATT?
thanks for your advice.
Casey
QuarryRye
Master
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3.2K Messages
5 years ago
Free lifetime home Internet? If AT&T was ever offering that, I'd like to see the details on it.
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
TV, internet and cell phone for $110? Even if internet were free, that’s extremely low. And I’m sure the price didn’t include equipment or taxes.
Now the big question, have you read the bill? What does it show?
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ATTHelp
Community Support
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231.4K Messages
5 years ago
Hello @Chyeh1,
We'd be more than happy to take a closer look into your billing concerns. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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Chyeh1
Tutor
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4 Messages
5 years ago
I learned that it was a special promotion that even Most ATT support staffs do not know. That maybe why there was the billing problem.
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
@Chyeh1
Heres where it went wrong...
the $70 unlimited plan is the unlimited and more, NOT the REQUIRED unlimited and more premium, which has a price of $80 after auto pay and paperless discount kicks in.
If you didn’t get the premium plan, ($80 plan, not the $70 plan) you didn’t qualify for free internet.
That plan price is for service only. It doesn’t cover phone installments or taxes.
Read your bill.
You bill shows your plan name and what you’re billed for.
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Chyeh1
Tutor
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4 Messages
5 years ago
Yes, your explanation is exactly what ATT told me 6 MONTHS later. ATT had contacted me and explained nicely to me about the problem.
However, ATT did not tell me when I signed up my service. All the pricing and package information were exchanged on the phone with the sales agent. I never confirmed the quoted price until after I received my first bill.
If I called ATT with the free home internet promotion in mind, why would I sign up the service, which is $10 less, but I need to pay extra for home internet?
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
Did you state that? The sales agent can’t read your mind. Besides, they may not have known anything about the promotion since it was zip code specific. You needed to ensure you signed up for the required plan.
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
This boils down to you reading and asking for the right plan. The internet offer was only in some locations, not a public offer. Did you ever read the promotion and read your plan name on the bill? Or read it to a CSR?
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Jcqln61
Contributor
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1 Message
5 years ago
I would like to know who to contact concerning these In Home Experts, the one who came to my house was nothing but a scammer and I am afraid of my information being used for fraudulent purpose, he sat at my table and lied to my face just to get a sell, I am taking legal action but this has got to end AT&T is a large cooperation and should not condone such behavior.
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MicCheck
ACE - Expert
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14.2K Messages
5 years ago
File a BBB complaint.
"Legal action" will get you nowhere.
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