How to Opt out of Detailed billing online?

Contributor

How to Opt out of Detailed billing online?

Ok Ladies and Gentlemen......

Short and Sweet. How does someone turn off detailed billing online? All I want is the Summary Billing and not the 25+ pages that come every month with the bill.

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Message 1 of 13
Community Support

Re: How to Opt out of Detailed billing online?

Thanks for your post @mccreadylori, if you visit att.com and sign in to your account there is an option for Bill/payments, Change billing parameters. 

 

If you have any trouble, send me a Private Message (blue envelope, top right) and I'll be happy to help. 

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Message 2 of 13
Contributor

Re: How to Opt out of Detailed billing online?

I was wondering the same thing but I don't see the option billing parameters....I want my detailed usage off my bill online if possible

Message 3 of 13
Expert

Re: How to Opt out of Detailed billing online?

Unfortunately removing the info from the online bill is not available only from the paper bill if you get one.
Message 4 of 13
Contributor

Re: How to Opt out of Detailed billing online?

ugh - that should sooooo be an option.....
Message 5 of 13
Contributor

Re: How to Opt out of Detailed billing online?

I can't seem to find the " change the billing parameters on my bill and payments page.  any help would be great.  thanks

Message 6 of 13
ACE - Expert

Re: How to Opt out of Detailed billing online?

Check under profile - paper bill options
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 13
Community Support

Re: How to Opt out of Detailed billing online?

@tebone626, I responded to your Private Message and requested additional information so we can take care of this for you. 

 

Thank you,

 

Julie Rae

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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 13
Contributor

Re: How to Opt out of Detailed billing online?

There is no such link - please update this answer.

Message 9 of 13
Contributor

Re: How to Opt out of Detailed billing online?

Why solve this via private message? . .why not share the answer with everyone who is asking the question?
Message 10 of 13
Community Manager

Re: How to Opt out of Detailed billing online?

Hello nikolya13,

 

We ask for a private message when we need to get access to customer's account or request some personal information. What can we help you with? Do you have a paper or paperless billing? Paperless billing is always detailed, only paper bill can be simple or detailed and we can help with changing that preference.

 

Please let me know.

 

Thank you,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 13
Highlighted
Employee

Re: How to Opt out of Detailed billing online?

Hey
I don't have detailed billing on my own account, but if I remember right, it's a billed feature.
I personally would expect it to be with the rest of your billed features.
On my front page, [I want to . . . ] -> [Manage my plans and services] -> [Add or change service].
I know there are options for paper billing under
[Profile] -> [Update Profile] -> Bill Options, [Paper/Paperless], but I wouldn't think it would be there.

Because the detailed billing is not really a publically offered service, I wouldn't be able to say for sure without trying.
I suspect that why the community manager was recommending you PM him, because, well, it just might not even be available online.

As far as any complaints go for not wanting it to be available online, You can print out just the first few pages, ie the summary. We want those details to be viewable/available to you. If there's details there you don't want a certain someone to see, then you need to split your account/or stop access to that individual.

-Alex
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 13
Mentor

Re: How to Opt out of Detailed billing online?

I know this is an OLD thread but I just signed up for the 10GB share plan and just want to confirm that the paper bill does NOT contain detail billing (details on numbers dialed and data)

 

Thanks

Message 13 of 13
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