Tutor
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4 Messages
How do I un-combine my POTS and cell phones?
I need to pay off the purchase price on one of my cell phones, but was told at the A T T company store that I needed to uncombine my cell phones from my home phone, then was told after the rep tried talking to 4 folks on her phone -it was not possible to do. Certainly it should be easy to do! Can anyone let me know?
ATTHelp
Community Support
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231.3K Messages
7 years ago
Evening @SAcggma!
I’m very sorry to hear you are encountering an issue with your combined billing. This is certainly not the experience we want you to have with us; I’m glad you reached out. I will be elated to assist you!!
The fastest way to make sure this issue is fixed is by contacting the combined billing department directly. Their phone number is (866) 986-0943 and the hours of operation are Monday through Sunday 6 am – 12 am.
Thank you for reaching out and for letting me assist you. Please feel free to reach out to us should any questions arise with this or any other matter. Have a wonderful rest of your evening!
Cesar, AT&T Community Specialist
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Sacggma
Tutor
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4 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello again @Sacggma,
I would like to apologize for providing the incorrect phone number. Our combined billing department can be reached at 800-288-2020. Their hours are Monday – Friday 8 a.m. – 7 p.m. Saturday 8 a.m. – 5 p.m. Closed Sundays.
I hope this helps out and you’re able to resolve this issue! Have a wonderful day!
Cesar, AT&T Community Specialist
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Sacggma
Tutor
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4 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hi @Sacggma!
Thank you so much for reaching back out to give us the updated number. I’m so happy to hear you were able to finally de-combine your bill. I will be sure to pass along this information so we can update our system!
Have a great weekend!
Cesar, AT&T Community Specialist
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Sacggma
Tutor
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4 Messages
7 years ago
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