Tutor
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5 Messages
How do I get someone to take care of billing problems?
I am a new customer to AT&T and I have been lied to and misinformed since the beginning! I have been to the Monroe Michigan Store on several occasions speaking to the manager Katilyn (not sure of spelling) and the District Manager. I have called the billing department on several occasions. NO ONE WILL HELP ME!!! I have in writting what they told me my bill will be (plus tax) and I have yet to be billed correctly! Everyone I call or talk to has an excuse! The paper bill I receive in the mail is over charging me every month! I was told by Shannon (and supervisor Angela) from the Indiana call center that I need to go online every month after I get my bill and get the correct Amount Due. What is this?????? You over bill your customers???? [Edited to comply with Guidelines] This can not be legal!!!!!!!!
ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @Tamand!
I appreciate you bringing this to our attention and I’m very sorry you’ve had to go through so many avenues trying to get your billing fixed.
Being told one thing about your bill and then having the “sticker shock” of seeing a bill that’s much higher is absolutely frustrating and disheartening. We’ll be happy to look into this and find out what’s going on.
I’m going to send you a private message so we can reach out and help get this resolved, so please keep an eye out on your inbox.
Best regards!
Demetria, AT&T Community Specialist
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Tamand
Tutor
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5 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.1K Messages
7 years ago
They said they were going to send you a PM. Please check the envelope in the black bar for a message.
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ronniec73
Contributor
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3 Messages
7 years ago
They never "call back". I am glad that I see that I am not alone in my treatment over bill disputes. I believe legal action is necessary.
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hi @Tamand!
I appreciate you following up on your original post. We have had issues getting some private messages to post through our system and did not receive your reply.
I apologize for any inconvenience this has caused and we would love the chance to get in touch and get your issues resolved.
We have a private message link that will get your information to our Community Care Group to follow up.
Please click here and include your first and last name, a good contact number and the best time of the day to reach you.
We look forward to hearing from you and have a great day!
Demetria, AT&T Community Specialist
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