How dare ATT enroll me in paperless billing when it was not asked for.

Contributor

How dare ATT enroll me in paperless billing when it was not asked for.

I cannot wait and I may not, to gwet out from under the ATT nighmare.  We got a call a bill was past due.  We are never past due on anything! Magically no bill was recieved for March or April...Att's answer check with the postman!!!!!! We live in a 200 Apartment coop and the postman did not choose to throw our bills out!!!!!.I tell the agent we are sending out the payment this evening. I hang up.  Next day another call!!!!!! So obviously tyhe idoit who I told the payment was being sent did not put it in the record or ATT just wantys to be a pain!!!! I call back and demand to speak with a Manager.  The manager then tells me that someone had changed our account to paperless billing!!!!! Was it the Ghost from XMAS past?????? I repeat the payments wer sent out yesterday. It is now two days later and they call again. I will be closing our account and going to Verizon or T moble for all 3 phones we have.

 

Oh and buy the way did you folks get the email about PRIVACY???

"AT&T companies that provide telecommunications and interconnected Voice over Internet Protocol (VoIP) service (which permits VoIP customers to both send and receive calls to/from customers with traditional telephone/telecommunications service) would like to share your customer proprietary network information within the AT&T family of companies for our own marketing purposes, including using that information to offer you additional products and services."

 

ATT HAS THE ARROGANCE TO PRESUPPOSE THEY HAVE THE RIGHT TO USE YOUR PRIVATE INFORMATION AND THEN FORCE YOU TO GO THROUGH THE PROCESS OF FORCING THEM TO RESTRICT THEIR USE OF YOUR INFORMATION. 

 

OF COURSE THE CONCEPT OF ASKING CUSTOMERS TO GO THROUGH A PROCCESS TO ENROLL IS BEYOND THEIR POLICY EVEN THOUGH IT IS THE RIGHT THING TO DO TO MAINTAIN PEOPLES PRIVACY AND NOT BEING DISTURBED BY CONSTANT MARKETING EFFORTS FROM THEM!!!!!!

 

 

Message 1 of 28 (2,422 Views)
ACE - Professor

Re: How dare ATT enroll me in paperless billing when it was not asked for.


Jeff31572 wrote:

I cannot wait and I may not, to gwet out from under the ATT nighmare.  We got a call a bill was past due.  We are never past due on anything! Magically no bill was recieved for March or April...Att's answer check with the postman!!!!!! We live in a 200 Apartment coop and the postman did not choose to throw our bills out!!!!!.I tell the agent we are sending out the payment this evening. I hang up.  Next day another call!!!!!! So obviously tyhe idoit who I told the payment was being sent did not put it in the record or ATT just wantys to be a pain!!!! I call back and demand to speak with a Manager.  The manager then tells me that someone had changed our account to paperless billing!!!!! Was it the Ghost from XMAS past?????? I repeat the payments wer sent out yesterday. It is now two days later and they call again. I will be closing our account and going to Verizon or T moble for all 3 phones we have.

 

Oh and buy the way did you folks get the email about PRIVACY???

"AT&T companies that provide telecommunications and interconnected Voice over Internet Protocol (VoIP) service (which permits VoIP customers to both send and receive calls to/from customers with traditional telephone/telecommunications service) would like to share your customer proprietary network information within the AT&T family of companies for our own marketing purposes, including using that information to offer you additional products and services."

 

ATT HAS THE ARROGANCE TO PRESUPPOSE THEY HAVE THE RIGHT TO USE YOUR PRIVATE INFORMATION AND THEN FORCE YOU TO GO THROUGH THE PROCESS OF FORCING THEM TO RESTRICT THEIR USE OF YOUR INFORMATION. 

 

OF COURSE THE CONCEPT OF ASKING CUSTOMERS TO GO THROUGH A PROCCESS TO ENROLL IS BEYOND THEIR POLICY EVEN THOUGH IT IS THE RIGHT THING TO DO TO MAINTAIN PEOPLES PRIVACY AND NOT BEING DISTURBED BY CONSTANT MARKETING EFFORTS FROM THEM!!!!!!

 

 


If you choose to mail a payment, it will take some time before it's applied to your account. If you want to stop calls immediately, pay over the phone, online, or at an AT&T store. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 28 (2,392 Views)

Re: How dare ATT enroll me in paperless billing when it was not asked for.

How DARE you click this link, and cancel Paperless billing yourself: http://www.att.com/esupport/article.jsp?sid=KB403196&cv=807#fbid=5o_RKtzT_6S

 

 

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Message 3 of 28 (2,375 Views)
Employee

Re: How dare ATT enroll me in paperless billing when it was not asked for.

[ Edited ]

Nice christopherjones

 

Jeff31572, you make it sound like AT&T shot your dog, and hid the body in your attic.

Paperless billing is a regular question during upgrades for reps or for you when you log into the site.

It might've been an easy misclick, by either of you.

The website keeps copies of your bills for over a year, so if you missed one or two, you can get them/print them quite easily.

Like christopherjones pointed out, it's quite easy to fix.

 

On the front page of my account, under my balance, it's got a line for manager auto bill pay, and manage paperless, to just to turn it on/off.

 

 As much as AT&T is a big company, it's all the reps and specialists, and yourself that make the 80% of the things happen, (such as paperless bill enrollment). The privacy stuff, is largely tied into, whether certain reps can see certain information, when you your in touch with them

-Alex

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 28 (2,364 Views)
Highlighted
ACE - Master

Re: How dare ATT enroll me in paperless billing when it was not asked for.


loganic wrote:

Nice christopherjones

 

Jeff31572, you make it sound like AT&T shot your dog, and hid the body in your attic.

Paperless billing is a regular question during upgrades for reps or for you when you log into the site.

It might've been an easy misclick, by either of you.

The website keeps copies of your bills for over a year, so if you missed one or two, you can get them/print them quite easily.

Like christopherjones pointed out, it's quite easy to fix.

 

On the front page of my account, under my balance, it's got a line for manager auto bill pay, and manage paperless, to just to turn it on/off.

 

 As much as AT&T is a big company, it's all the reps and specialists, and yourself that make the 80% of the things happen, (such as paperless bill enrollment). The privacy stuff, is largely tied into, whether certain reps can see certain information, when you your in touch with them

-Alex

 

 


Personally, I don't receive a paper bill for any service unless that service just doesn't offer paperless billing and haven't for years. In this day and age, I don't understand why anyone would still want a paper bill. The only times I've ever missed or was late on paying a bill was back in the paper bill days when I'd somehow misplace that paper bill. As for paying by mail, that's even worse. I can't even remember the last time I wrote a check to pay a bill. Now I could see being upset if you were enrolled in paperless billing and didn't know it but as Alex said, I bet it was a mis-click or mis-communication, not AT&T just arbitrarily enrolling the OP without their consent.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 28 (2,351 Views)
Scholar

Re: How dare ATT enroll me in paperless billing when it was not asked for.

Jeff31572, I am sure it is very frustrating. Many people don't realize that even though you do not receive a bill - from AT&T or from any creditor (credit card, utility/mortgage company etc)-  you are still responsible for paying according to the terms. Most of us have numerious bills to pay and therefore it is not easy to keep track of when various things are due unless we receive some kind of reminder. One solution is to have Autopay. I personally do not use it but I have in the past had car payments automatically deducted from my checking account, and my car insurance currently works that way.

But here is something else I do, which I recommend for you and for others here. I made out an Excel spreadsheet - or you can handwrite a simple list if you choose - of each of my bills, their due dates, and the amounts (or estimated amounts for things like wireless service and utilities). Each payday I refer to the list because it reminds me that something is due before the next payday whether I've received a paper/email bill or not. On a few occasions over the past few years, in cases where I have not received a bill I've called the creditor and asked what the amount is and the due date, so that I could make the required payment. It might sound like a hassle but it really isn't. This has prevented me from getting any collection calls. I've never had to pay late fees on anything. This has helped preserve my credit rating.

Message 6 of 28 (2,216 Views)
Scholar

Re: How dare ATT enroll me in paperless billing when it was not asked for.

Asking for paper billing is part of the upgrade process, the rep might have explained it to you in a way that didn't make sense. With that being said you might have said "yes" out of not understanding what he/she was explain( there are a lot of reps who explain certain features COMPLETELY wrong). It;s probably a big misunderstanding.

Message 7 of 28 (2,140 Views)
Contributor

Re: How dare ATT enroll me in paperless billing when it was not asked for.

AT&T systematically will try several deceptive and infuriating tactics to get you to paperless billing.

 

This is a big deal to them, if they have your credit card/bank info, they have you by the short hairs.  If there is any dispute, they just take your money (and there are always disputes and unwanted charges).  If you pay them by check, you are in control and can tell them to got to heck if it comes to that.

 

Their tactics:

-#1Just change you to paperless billing without your consent.  They of course deny they did it when confronted and will make it very hard for you to get it changed (don't listen to the tools/trolls on this site that suggest it's your responsibility to scour their website looking for problems.... remember, their not being honest with you and know chances are most people will not pick up on it.

 

#2.) They "accideltily" forget to send you a bill one month, knowing most people don't check off on a calander when every bill they get is supposed to arrive, they just pay them as they come in.  When confronted they say of course they sent it, the mailman must have lost it.  By that point you are overdue, the take the liberty of addint a "late charge" and encourage you to pay by credit card... so your service can be restored.

 

These are low-life tactics, but who's going to stop them?  They know any action on your part would be nothing to them, plus they know you can't afford to even if you wanted to.

 

My advice.... look for another service provider... if there is one, otherwise you're screwed.

Message 8 of 28 (1,584 Views)
Contributor

Re: How dare ATT enroll me in paperless billing when it was not asked for.

The original poster and Jason have it basically correct.  This is NOT about other people's notion of whether they desire a paper statement, or various methods to avoid late charges.  It's really simple. The customer has the right to a paper bill.  Period.  AT&T saves cost if the customer chooses paperless, but because AT&T is a d-bag organization, they don't offer to share the savings.  So AT&T continuously engages in deceptive practices to implement paperless, and then forces the customer to spend time to keep the paper bill. The issue for me was that they sent a message "thanking me for choosing paperless billing".  Of course, I had not chosen paperless.  Any decent company would have a policy that the customer must explicitly request a paperless bill, and require a separate confirmation that such an arrangment is desired.

Message 9 of 28 (1,492 Views)
ACE - Expert

Re: How dare ATT enroll me in paperless billing when it was not asked for.

[ Edited ]

@Footay

 

This is the 21st century.   Not only is paperless preferred, it is safer and more secure than paper bills.  Paper bills in the trash or recycling is all a thief needs to access your account.  If they get an outgoing payment with a check, it's even worse.  Now they have your bank info also.

 

Yes ATT pushes paperless.  So do all other carriers.  Prepaid service offers nothing else.  

My bank, credit card company and almost every large company pushes paperless bills.

 

Save a tree, put alerts or auto pay on the accounts, and view your bills online.

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 28 (1,486 Views)
Scholar

Re: How dare ATT enroll me in paperless billing when it was not asked for.

Ah yes the infamious AT&T is the devil type of post.

 

Look AT&T could give two craps about how you feel about them. Venting on here will get you nowhere with AT&T.

 

Fact of the matter is at one point you oped-IN to paperless billing, as no rep nor AT&T gives a hoot if you do or not, they dont make anything off of it. 

 

The part the disturbs me is that for TWO months you dident get a bill and felt that was normal. After the first month you could of been calling AT&T to ask why you havent gotten a bill, do you realy think AT&T is just going to not mail you a bill for TWO months?

Message 11 of 28 (1,480 Views)
ACE - Expert

Re: How dare ATT enroll me in paperless billing when it was not asked for.

Good point.  

No bill = no payment due?

 

That like the old joke, "how can I be overdrawn?  I still have checks left."

 

This is why I like auto pay.

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 28 (1,477 Views)
Contributor

Re: How dare ATT enroll me in paperless billing when it was not asked for.

This thread was clearly not started to discuss the relative merits of paper vs. paperless billing. Surely there are many threads dealing with that subject.  Paperless clearly has many benefits.  But again, a particular person's preference for paperless is irrelevant here.  That you seem incapable of understanding of why a person may prefer paper is fascinating, but also irrelevant.  The issue of this thread is AT&T's unscrupulous practices in attempting to evade responsibility to customers by converting paper bills to paperless without prior consent.

Message 13 of 28 (1,466 Views)
Scholar

Re: How dare ATT enroll me in paperless billing when it was not asked for.

@Footay AT&T has no interest in if you have paperless billing or not. As has been stated the OP at some point in time opted-IN and has simply frogotten about doing so. There is no benefit to AT&T to opt  people in w/o their consent.

Message 14 of 28 (1,462 Views)
ACE - Expert

Re: How dare ATT enroll me in paperless billing when it was not asked for.

@Footay

 

As mentioned in reply 4,5 and 7 ATT didn't change it.  Without meaning to you did.

 

ATT doesn't make changes without permission, previous notice, or in your contract to make changes.

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 28 (1,460 Views)
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