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How can at&t lock MY Iphone Xr that I purchased, outright, at Best Buy?

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How can at&t lock MY Iphone Xr that I purchased, outright, at Best Buy?

I purchased an unlocked, prepaid iPhone in March 2019 at Best Buy and went to a local at&t store and had the phone activated with AT&T with my existing phone number ported over from Verizon. Now I realize I can get a better price on my cell phone airtime if I go with Xfinity. I went to my local Xfinity store to switch carriers and was told that at&t has a lock on my phone!?!?  This is MY PHONE, I paid full price for it from Best Buy. How do I get it unlocked again so I can switch to Xfinity?

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ACE - Master
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Accepted by Defjohn
‎05-02-2019 10:22 AM

Re: How can at&t lock MY Iphone Xr that I purchased, outright, at Best Buy?


@Defjohn wrote:

I purchased an unlocked, prepaid iPhone in March 2019 at Best Buy and went to a local at&t store and had the phone activated with AT&T with my existing phone number ported over from Verizon. Now I realize I can get a better price on my cell phone airtime if I go with Xfinity. I went to my local Xfinity store to switch carriers and was told that at&t has a lock on my phone!?!?  This is MY PHONE, I paid full price for it from Best Buy. How do I get it unlocked again so I can switch to Xfinity?


The only way to buy a truly unlocked iPhone is directly from Apple. Any other phones bought will lock to the carrier you use. 

 

If you have prepaid service, you have to have 6 months of active service before you are eligible for an unlock. If you switch to a postpaid account, it's only a 2 month minimum, so that would save a month or two. 

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ACE - Sage

Re: How can at&t lock MY Iphone Xr that I purchased, outright, at Best Buy?

AT&T didn’t lock it, Apple did.  Apple’s US flex activation policy locks phones to the first carrier used.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Re: How can at

That's absurd.... ok, thanks for the prompt response though!!
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ACE - Sage

Re: How can at

Contact At&t with proof of purchase and see if they will give exception. Call 611 and ask for tech support 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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