Teacher
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8 Messages
Horrible Customer Service!
My rebate shows it mailed on Jan 13 but I've received nothing! I've called customer service 5 times in the last 2 weeks and have held in excess of 2 hours each time. Today I was finally able to reach someone after holding for 29:49. They forgot to add my apartment number to the address... REALLY? Ugh! Then the agent provided me with an invalid card number and advised me she would be transferring me to someone else who can cancel my original card and send out a new one. Well the agent provided me incorrect info! Thankfully the agent she transferred me to was very helpful and able to edit my info and send out a replacement card. Ugh! I paid over $900 to switch to ATT and I'm only being reimbursed for $220. All I can say is stay on top of them, it's annoying and time consuming but atleast you'll get some money back! I now have to wait 21 days for th REPLACEMENT CARD!
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @SassyMaxine.
Let me begin by expressing how much we regret to hear of the difficulties you’ve been though in order to receive you switcher promo. This offer was meant as an incentive for new customers to begin enjoying our services, and it was designed to be a fairly quick and automated process. It sounds like it was anything but this for you, and I’m glad to hear you were finally able to get the help you required.
I hope you don’t encounter any more problems in the future, and please let us know if we are able to be assistance with anything else. Welcome to AT&T!!
Rafael, AT&T Community Specialist
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