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Here again with the Carrier Billing issue!!!

Tutor

Here again with the Carrier Billing issue!!!

This is my 2nd time posting here with the same issue. So I just literally copied and paste.  I have a Note 9 and have recently been consistently having problems with the carrier billing.  I have called At&t as well as chatted with google.  Still happens.  I have not reached my limit, I have removed and added the carrier billing numerous times.  Still having problems. It is so frustrating at times because just the day or week before I could make a purchase through the exact same app.  Every time I talk to At&t the rep tends to keep giving me the run around.  "oh your account has to be current, or you might have to add a purchase blocker then take it off.  Has anyone found a resolve to this issue? The 1st post was in MAY here we are in August and still have the exact same issue.  Has anyone has a consistently way to solve the problem? 

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Message 1 of 5
Administrator

Re: Here again with the Carrier Billing issue!!!

Hello @adinalove

Thanks for your post. We can definitely help you with AT&T Direct Carrier Billing requirements.

AT&T postpaid wireless customers must be current and in good standing. You are allowed $100 per bill cycle and cannot exceed this amount as its set by the FTC.

As you add and remove the Purchase Blocker feature, please note, Direct Carrier Billing may not be allowed for up to 30 days.

You are welcomed to make a payment if your account is past due. Please let us know if there is anything else we can assist you with.

Kenneth, AT&T Community Specialist


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Message 2 of 5
ACE - Sage

Re: Here again with the Carrier Billing issue!!!

@adinalove  Yeah, I don’t use carrier billing.    Since I just changed carriers, it’s easier to just have it bill to my CC

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Tutor

Re: Here again with the Carrier Billing issue!!!

I'm aware of the terms, the issue is I do not meet any of those. Bill is current, Not at limit,  no purchase blocker. 

Message 4 of 5
Administrator

Re: Here again with the Carrier Billing issue!!!

Thanks for letting us know @adinalove.

We would like to take a look at your account. Its best if we continue in private so we are sending a private message (PM). Please reply to the PM in located in your inbox from ATTCares to get started. 

Kenneth, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
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