07-08-2014 11:49 AM
07-08-2014 11:53 AM
welcome to AT&T. I have been with them almost 24 years and got treated like $%#@ on several occasions.
07-08-2014 11:59 AM
07-08-2014 1:46 PM
Thanks for posting. I'm so sorry to hear about your recent billing issues. We would be happy to review your account and discuss some options, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns. Once again, I apologize for the frustration.
07-08-2014 4:32 PM - last edited on 07-08-2014 4:58 PM by cathy2981
Two days? When my service was maliciously shut off and the customer service team disrespected me it took a matter of minutes. I am extremely disappointed in the customer service team from AT&T after being a customer for over 2 1/2 years I get treated with hostility and disrespect, specifically by Mr. Jay [edited for privacy – please do not post personal information]
07-09-2014 9:17 AM
Interesting Frankcostello, as I experienced almost exactly the same issue yesterday. I was met with sarcasm from one of the four managers I spoke to... none of them claimed to be able to help. Despite the fact that a day earlier I was told they would be able to workout a payment arrangement with me. Instead I was met with the same gustapo tactic of pay up or your service will remain interrupted.
Good luck getting your issue resolved. Mine is going no where fast.
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