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HELP

I need to speak with a LIVE person of authority regarding service I've received both through chat as well as through the toll free number.  Each time I try to reach a supervisor I get bounced around and have to keep going through my issues from person to person and never reach anyone who knows anything.  Is there a direct line to a supervisor or can I request a supervisor to call me directly?

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ACE - Expert

Re: HELP

Is there a direct line to a supervisor or can I request a supervisor to call me directly?

No direct line. You can certainly request a supervisor call you but we see many complaints of those promised calls never coming. The way to guarantee someone will contact you is to file an FCC or BBB complaint.

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Contributor

Re: HELP

Thanks! It's just a shame that we can be given incorrect information by 2
separate people and their supervisor goes without knowing these things mean
while they have an unhappy customer. Poor POOR customer service if you ask
me.
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