I need to speak with a LIVE person of authority regarding service I've received both through chat as well as through the toll free number. Each time I try to reach a supervisor I get bounced around and have to keep going through my issues from person to person and never reach anyone who knows anything. Is there a direct line to a supervisor or can I request a supervisor to call me directly?
Is there a direct line to a supervisor or can I request a supervisor to call me directly?
No direct line. You can certainly request a supervisor call you but we see many complaints of those promised calls never coming. The way to guarantee someone will contact you is to file an FCC or BBB complaint.
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Thanks! It's just a shame that we can be given incorrect information by 2 separate people and their supervisor goes without knowing these things mean while they have an unhappy customer. Poor POOR customer service if you ask me.