Explore & discover

Helpful Links

Impacted by the government shutdown? AT&T can help.  Learn more

HELP

Contributor

HELP

I need to speak with a LIVE person of authority regarding service I've received both through chat as well as through the toll free number.  Each time I try to reach a supervisor I get bounced around and have to keep going through my issues from person to person and never reach anyone who knows anything.  Is there a direct line to a supervisor or can I request a supervisor to call me directly?

95 Views
Message 1 of 3
ACE - Expert

Re: HELP

Is there a direct line to a supervisor or can I request a supervisor to call me directly?

No direct line. You can certainly request a supervisor call you but we see many complaints of those promised calls never coming. The way to guarantee someone will contact you is to file an FCC or BBB complaint.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Highlighted
Contributor

Re: HELP

Thanks! It's just a shame that we can be given incorrect information by 2
separate people and their supervisor goes without knowing these things mean
while they have an unhappy customer. Poor POOR customer service if you ask
me.
Message 3 of 3
Share this topic
Share this topic
Additional Support