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Final billing frustration

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Final billing frustration

After nearly 40 years with AT&T I finally cancelled my service, went with another carrier, and requested a final paper invoice to verify my ending balance.  Two months later I have yet to receive such.  I have logged my many phone calls, now totaling over 5 hours and with as many different run-arounds.  The other day I received a past due notice for the balance on my last phone purchased but when I call and request a breakdown of the final bill (nearly 40.00 more than previous months) I am told my account be located.  Wednesday I was told I did NOT owe any final charges (I wish, but know this is incorrect).  When I requested an email be sent me stating such, I of course did not receive it either. I have been disconnected, transferred to "never never land", lied to, apologized to (from what sounds like scripted text) but am still without a bill or an explanation of charges.  When I call and request a supervisor I sit on hold up to 30 minutes and then disconnect.  Any suggestions?

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Message 1 of 5
Administrator

Re: Final billing frustration

Good evening @spittingnails,

 

We'd be glad to assist you. Were you enrolled in paperless billing? If so, you can view you final bill by logging into your My AT&T account. Thank you.

 

Makaela, AT&T Community Specialist.


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Contributor

Re: Final billing frustration

Will not recognize nor allow me to view the final bill. After all the
hours I have spent attempting to get a paper copy of my final charges it
would seem AT&T would simply, after 40 years with you, forward it. I'm
frustrated, disgusted, and at my ropes end.
Message 3 of 5
ACE - Expert

Re: Final billing frustration

Final bills are mailed by default. ATT is supposed to send your final bill by US Mail automatically. If you haven’t received it by now, the mailing address on your account may have been wrong. Ignore that response from ATTCares, they should know account access is lost when you terminate service. The only way to get it now is to call. Since calling is not working for you, file a BBB complaint.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
ACE - Sage

Re: Final billing frustration

@sandblaster is correct, and ATTCares should know better.   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
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