Contributor
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1 Message
Fall 2016 credit not being applied to my bill. Can someone please help me?
Hello, I am also one of the AT&T customers who signed up for the Fall 2016 Trade In offer for the promotional credit to my installment plan on my new iPhone 7. I have made many phone calls and been told the problem would be fixed with no solution. I sent in my iPhone 6 (64GB) as required by the plan and received an email informing me it was accepted and received. After two phone calls to the trade-in department, I received and email informing me my phone had been processed and turned in for the iPhone 7 promotion credit to my bill. I am in my seventh month and have not received any credit. NO ONE can tell me why I am not receiving my credit even though they confirm I was approved. CAN YOU PLEASE TELL ME WHY I AM NOT RECEIVING THE CREDIT. I have been a customer with AT&T/SW Bell for 45 years. Please help...
If you will message me, I will be glad to provide name, account number, and other information you require.
Thank you....
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello@shortcake83,
I want to thank you for being a loyal customer for such a long time! Having issues with a trade in offer is never a great experience and I see you have done everything on your end to get this resolved. We appreciate your patience with us during this process. It is my pleasure to help out with this.
So we can get this researched, I will be reaching out via private message to your Forum’s Inbox. This way we will be able to get this taken care of.
I look forward to speaking with you, and thank you for bringing this to our attention. Have a great day!
Vanessa, AT&T Community Specialist
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