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Explanation cost of fee

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Explanation cost of fee

I am living in United States of America,I am not sure type of account,I found nothing on my online account,what i know is combined plan internet and wireless.My question is there are multiple fees looks similar but have different charges. 

Eg. Between AT&T Unlimited &More(SM) Multi Line ,  Access for iPhone 4G LTE w/VVM,and   ,Access for iPhone 4G LTE w/VV. Nothing was explained during starting the service.

      

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Accepted by Lingoes
‎01-17-2019 1:07 PM

Re: Explanation cost of fee

Hello @TWrufael, allow us to lend a helping hand. AT&T unlimited and more would be the type of plan that you're on. An access fee is a charge applied to all lines on the account to access the service plan. Check out this support article on Understanding your first bill for more information. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 


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Message 2 of 9
Tutor

Re: Explanation cost of fee

       Thank you so much, I understood very well, initially I went to the local store just to buy my new iphone, I didn’t explore type of plans that AT&T has either the service representative explained it, now I learned that my plan has, TV channels, and high data speed, for me they are not priority because of financial constraints that I am facing, so I prefer a prepaid plan which looks affordable, what I want to know is that, how long should I stay with my first plan before changing to the new plan ? Is there any restriction that prevents me from changing my plan at this early stage? As my 1st bill due on Jan, 05 2019.

Message 3 of 9
Administrator

Re: Explanation cost of fee

Hello @TWrufael,

 

We'd be happy to help but need some clarification. When you state you would like to change your plan, are you looking to stay on a Postpaid plan option or are you looking to switch to Prepaid? 

 

We look forward to hearing from you!

 

Bobbie, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9
Tutor

Re: Explanation cost of fee

Thank you so much for fast response,I want to continue as Postpaid plan as fare as no additional fees,but I don`t  want   unlimited and more type of plan which is affecting my financial capability. 

Message 5 of 9
Administrator

Re: Explanation cost of fee

Hi, @TWrufael,

 

You said you have a combined bill, correct? It can take up to two to three billing cycles for their combined bill discount to kick in. If you change your wireless plan now, you may incur prorated charges. You may want to wait until seeing the February or March bill before making any changes.

 

James, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
ACE - Sage

Re: Explanation cost of fee

@TWrufael

If you are paying for a phone on installments, your entire balance would be required to move to prepaid service.  Prepaid is cheaper for single lines, significantly because phones must be paid for in full. 

 

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Message 7 of 9
Tutor

Re: Explanation cost of fee

Thank you so much again for your invaluable help !!  

Message 8 of 9
Administrator

Re: Explanation cost of fee

Hi, @TWrufael,

 

We hope we were a help to you on this. If you have any other questions or concerns, don't hesitate to reach out to us.

 

James, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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