Evil 3rd party Subscriptions!

Contributor

Evil 3rd party Subscriptions!

Why isnt it illegal for these 3rd party companys to get your phone number and start slapping $9.99 charges on your bill? I think I finally got it blocked on my 3 lines so this will stop happening but how many people dont catch these charges? These companys must be making millions off unathorized charges on cell phones bills. I hope ATT is trying to get laws passed for this because it has to be expensive for them to constantly get customer service calls to remove these charges. I just wanted to climb up on my soap box! Hope noone is paying for these ridiculous charges! Good Luck

Message 1 of 20 (6,040 Views)
Contributor

Re: Evil 3rd party Subscriptions!

I just spent 45 minutes getting $200 of these fraudulent charges off of my bill. The customer service rep, though helpful, denied that she had ever heard of such a scam. This is pretty much the last straw with AT&T, Verizon here I come.
Message 16 of 20 (3,672 Views)
ACE - Expert

Re: Evil 3rd party Subscriptions!

Do you think the same thing doesn't happen to Verizon customers?
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 20 (3,663 Views)
Expert

Re: Evil 3rd party Subscriptions!


Fireside111 wrote:
I just spent 45 minutes getting $200 of these fraudulent charges off of my bill. The customer service rep, though helpful, denied that she had ever heard of such a scam. This is pretty much the last straw with AT&T, Verizon here I come.

wonlt change anything, it is universal to all carriers - if you want to lower the chances of this occurring, call and put a free purchase block on the phone lines. BTW while being frustrating and time envasive, unfortunately it is not a scam - someplace some where in the link there was a buried agreement to be charged, if you downloaded a "free" ringtone, wallpaper, background, taken a quiz on facebook or twitter, reponsed to a unsolicited text message you gave permission for the reoccurring charge - also, there are a few that if you do not respond to the agreement you authorized by default.

Spare yourself the expense of changing carriers if this is the reason, it will happen there also, verizon, sprint, t-mobile, cricket, you name the carrier, it is a problem there also. Save yourself money and just call in and request a purchase block

Message 18 of 20 (3,648 Views)
Former Community Manager

Re: Evil 3rd party Subscriptions!


Fireside111 wrote:
I just spent 45 minutes getting $200 of these fraudulent charges off of my bill. The customer service rep, though helpful, denied that she had ever heard of such a scam. This is pretty much the last straw with AT&T, Verizon here I come.

I am very sorry that you were charged by this third party service. Wingrider's suggestion of the purchase blocker is a great one and helps prevent accidental subscriptions that result in charges. As he noted, these companies often bury the cost associated with the service and it's not noticed. 

 

Please let me know if you need assistance with the purchase blocker. 

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Message 19 of 20 (3,623 Views)
Highlighted
Expert

Re: Evil 3rd party Subscriptions!


     If the line is not a smart phone it can be done online without calling in. Source

Block your child from making Mobile Purchases
     AT&T offers Parental Controls at no additional cost. Currently smartphone users must contact AT&T Customer Service at 1-800-331-0500 or dial 611 from your mobile device, to add Parental controls.

 

Add Parental Controls for non-smartphone users

     To enable Parental controls on non-smartphone devices, you will need to access AT&T Mobile Web from the device.
Learn how to access AT&T Mobile Web

     Find out how to set up and use your phone on the Device How-To Center. Click Select your device and choose a device brand and model, then look under Device instructions > Apps, tones & web > Web to view instructions for accessing AT&T Mobile Web from your device.


Enable Purchase Block on your child's phone

  • Log in to Mobile Web.
  • Go to My Account on the Mobile Web menu.
  • Select Parental Controls.
  • Select Purchase Blocker.
  • About AT&T Smart Controls

         AT&T Smart Controls is an online destination where AT&T customers can manage content/location, control spending, increase safety, and limit time for their Wireless, Internet, TV, and U-verse services. To find out more about popular tools such as AT&T Smart Limits for Wireless, AT&T Internet Parental Controls, and AT&T U-verse TV Parental Controls, refer to: AT&T Smart Controls.
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