Evil 3rd party Subscriptions!

Contributor

Evil 3rd party Subscriptions!

Why isnt it illegal for these 3rd party companys to get your phone number and start slapping $9.99 charges on your bill? I think I finally got it blocked on my 3 lines so this will stop happening but how many people dont catch these charges? These companys must be making millions off unathorized charges on cell phones bills. I hope ATT is trying to get laws passed for this because it has to be expensive for them to constantly get customer service calls to remove these charges. I just wanted to climb up on my soap box! Hope noone is paying for these ridiculous charges! Good Luck

Message 1 of 20 (6,043 Views)
Former Community Manager

Re: Evil 3rd party Subscriptions!

Thanks for the feedback. These things can be extremely frustrating and is one of the reasons why I made a sticky post in this board about that topic. 

 

I'm glad you were able to take care of it on your accounts!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 20 (6,011 Views)
Tutor

Re: Evil 3rd party Subscriptions!

I concur. I was offered a $4.99 service to not be billed 9.99 a month for something I didn't sign up for ... TWICE!! Finally found a rep to add "parental controls" to my account. Hope this works. I still get the annoying texts that I'm billed for. I hope I don't go over my monthly allocation because of these creeps.
Message 3 of 20 (5,852 Views)
ACE - Expert
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Evil 3rd party Subscriptions!

You can put a purchase block on your phone that would stop those type "subscriptions". It doesn't cost anything, just call customer service and they will put the block on your phone.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 20 (5,841 Views)
Contributor

Re: Evil 3rd party Subscriptions!

Is there a way to identify which applications are doing this before getting hit with subscription fees?

Message 5 of 20 (5,646 Views)
Former Community Manager

Re: Evil 3rd party Subscriptions!

The challenge is that these subscriptions come from text messages, not applications you install on your phone. 

 

We are actively working to combat spammers but applying the purchase blocker as 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 20 (5,641 Views)
Contributor

Re: Evil 3rd party Subscriptions!

Thanks!  Any info would be great.  I had this happen to me yesterday.  My concern is that a large HMO I work for recently purchased a bunch of iPhones and iPads.  I'm sure that what happened to me is likely to happen to someone else in our company, but they probably won't notice it since they never see the bills.  Anything I can do to proactively block these applications or to educate our user base would save a lot of headaches down the road.

Message 7 of 20 (5,640 Views)
Former Community Manager

Re: Evil 3rd party Subscriptions!

Happy to help and welcome to our community. Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 8 of 20 (5,634 Views)
Tutor

Re: Evil 3rd party Subscriptions!

My AT&T phone bill shows a monthly charge of $9.99 for Words/Definitions ale, provider: Mobile Plus, Inc.

Why is their not a Federal investigation into Mobile Plus, Inc.?

I have never sent or received a text from them or accepted any subscriptions.

Message 9 of 20 (5,291 Views)
Master

Re: Evil 3rd party Subscriptions!


user2212 wrote:

My AT&T phone bill shows a monthly charge of $9.99 for Words/Definitions ale, provider: Mobile Plus, Inc.

Why is their not a Federal investigation into Mobile Plus, Inc.?

I have never sent or received a text from them or accepted any subscriptions.


Not really sure but call ATT and get that amount creditd back and get the service blocked from your account.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 10 of 20 (5,283 Views)
Highlighted

Re: Evil 3rd party Subscriptions!

I just found one of these on my spouse's phone. My spouse is autistic and simply ignored the spam texts because we all know you're not supposed to respond to spam. So now we've been told that $1.29 out of $9.99 is being refunded. If AT&T doesn't give a 100% refund for a service we did not request or authorize or grant consent to, that will be the end of my relationship with AT&T. You don't get to disclaim responsibility for your actions; you are the ones who decided to let third parties charge us money without our consent, and you should eat those costs. (You should probably also NOT DO BUSINESS WITH SCAMMERS. You may not know this, but they will not stop scamming just because you speak sternly to them.)
Message 11 of 20 (5,235 Views)
Former Community Manager

Re: Evil 3rd party Subscriptions!

I'm very sorry that your spouse's phone received these text messages. 

 

Were you able to apply the purchase blocker to his/her phone to avoid these issues in the future?

 

It is extremely helpful for you (and your spouse) to report those text messages as spam. That is how AT&T is able to take action against spammers. Here is a link with more information about reporting text messages: http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123

 

Will you please please send me a private message with your name, account number, phone number and the best time to contact you? Let's see what we can do about your refund. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 12 of 20 (5,202 Views)
Contributor

Re: Evil 3rd party Subscriptions!

I am truly frustrated by these 3rd party charges and question their legality. My son's phone was being charged for services we could not even locate on his phone...or figure out how he "subscribed". The provider website listed on my bill for these charges was not a website in which I could contact or cancel the charges. How could a company as large as AT&T link their brand and name to such a shady company? AND why should I have to pay AT&T to protect/block such charges. AT&T must have better contact information as I am sure the $9.99 per month is being sent to someone? (right customer support person?) Tell me why you are associated with such companies and explain why you have to charge the customer to block them?? I am not convinced AT&T is doing this without making some of that $9.99...

Message 13 of 20 (4,649 Views)
ACE - Expert

Re: Evil 3rd party Subscriptions!

You don't have to pay AT&T to block these charges. Call AT&T and have the charges removed and put a purchase block on the phone line. There is no charge for putting on the block and any purchases (or subscriptions) have to be approved to be put on your bill.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 20 (4,646 Views)
Former Community Manager

Re: Evil 3rd party Subscriptions!

I am sorry that you're seeing these charges on your bill. 

 

It sounds like your son subscribed to these services either through text message or online. If his phone does not have the Purchase Blocker on it, he is able to make those purchases. I understand though, that he may not have understoood what he was doing. These services are the ones you see advertised on television (backgrounds, ringtones, horoscopes) that you may purchase by texting a message to the code they provide on the advertisement. 

 

These subscription charges are not coming from AT&T, they are coming from whatever 3rd party service was subscribed to. As kdfederer noted, Purchase Blocker is a free and very easy way to ensure no purchases like this are made going forward. 

 

Here is some additional information about purchase blocker and about managing mobile purchases: http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 15 of 20 (4,631 Views)
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