Need help understanding your bill?
icheena's profile

Contributor

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2 Messages

Sunday, September 17th, 2017 4:28 AM

Error in Final bill - gone to collection

I have called multiple times the customer support line. Every time the person helping me acknowledged that I had paid the phone in full. But Today 9/16/2017, I get a letter from collection agency. what should I do?

 

Please help!

Community Support

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230.7K Messages

7 years ago

Hello @icheena,


I am sorry to hear you are having this billing issue. I will be more than happy to provide a resolution to your concern.


Please send us a private message to: @ATTCares with your full name, and wireless account number. With this information, we can look further into this.


I look forward to working with you. Have a great weekend!


Jonathan, AT&T Community Specialist

Contributor

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2 Messages

7 years ago

This got resolved, thanks for the help!

Community Support

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230.7K Messages

6 years ago

Hello @icheena,


I am very glad to hear this got resolved. Please let us know if you need any additional assistance!


Jonathan, AT&T Community Specialist

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