Contributor
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2 Messages
Error in Final bill - gone to collection
I have called multiple times the customer support line. Every time the person helping me acknowledged that I had paid the phone in full. But Today 9/16/2017, I get a letter from collection agency. what should I do?
Please help!
ATTHelp
Community Support
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230.7K Messages
7 years ago
Hello @icheena,
I am sorry to hear you are having this billing issue. I will be more than happy to provide a resolution to your concern.
Please send us a private message to: @ATTCares with your full name, and wireless account number. With this information, we can look further into this.
I look forward to working with you. Have a great weekend!
Jonathan, AT&T Community Specialist
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icheena
Contributor
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2 Messages
7 years ago
This got resolved, thanks for the help!
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ATTHelp
Community Support
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230.7K Messages
6 years ago
Hello @icheena,
I am very glad to hear this got resolved. Please let us know if you need any additional assistance!
Jonathan, AT&T Community Specialist
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