Ask a question

    Reply
    Posted Apr 10, 2012
    2:15:43 PM
    View profile
    Error 500 when viewing details in AT&T Mobile Purchases & Downloads

     I found that I've been charged 2.99 for accidentally opening the pre-installed Where app on my Android device. After finally figuring out that I have to cancel it on the AT&T website, I find that I keep getting this message when I click on the application I want to cancel/challenge:

    We are experiencing a failure. Please try your request again shortly.
    Error 500.

     

     

    Anyone have an idea what's going on? 

    0
    (0)
    • Rate this reply
    View profile
    Solved
    Nov 18, 2012 10:59:19 AM
    0
    (0)
    Tutor

    Also, I ran into the same problem. Eventually, I unsubscribe the attnavigator, it's a little bit weird. anyway, what you need to do is go to this website https://cingular-oac.qpass.com/oac/html/logout.do  with firefox broswer, and you will meet the error 500 again and you can just unsubscribe.

    before this, I tried the website with chrome, IE, and the website just didn't work and give me the error 500. but now i can say bye bye to attnavigator~~~

    Accepted Solution

    Error 500 when viewing details in AT&T Mobile Purchases & Downloads

    7,075 views
    4 replies
    (0) Me too
    (0) Me too
    Post reply
    View all replies
    (4)
    0
    (0)
    • Rate this reply
    View profile
    Apr 10, 2012 5:20:10 PM
    0
    (0)
    ACE - Professor
    Hmm, thats strange! I would suggest waiting a couple hours before trying to unsubscribe just in case its being worked on. If it still persists, then I would say calling Customer Care and unsubcribing through there is the best course of action. Smiley Happy

    Posted from my Samsung Galaxy SII Skyrocket, an AT&T LTE smartphone. Experience speeds up to 10x faster than 3G.
    ~Sunshine :)
    - Sunshine :)
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

    Re: Error 500 when viewing details in AT&T Mobile Purchases & Downloads

    2 of 5 (7,063 Views)
    0
    (0)
    • Rate this reply
    View profile
    Aug 9, 2012 8:36:26 AM
    0
    (0)
    Contributor

    I'm getting the same error now. Any update?

    Re: Error 500 when viewing details in AT&T Mobile Purchases & Downloads

    3 of 5 (6,705 Views)
    0
    (0)
    • Rate this reply
    View profile
    Solved
    Nov 18, 2012 10:59:19 AM
    0
    (0)
    Tutor

    Also, I ran into the same problem. Eventually, I unsubscribe the attnavigator, it's a little bit weird. anyway, what you need to do is go to this website https://cingular-oac.qpass.com/oac/html/logout.do  with firefox broswer, and you will meet the error 500 again and you can just unsubscribe.

    before this, I tried the website with chrome, IE, and the website just didn't work and give me the error 500. but now i can say bye bye to attnavigator~~~

    Re: Error 500 when viewing details in AT&T Mobile Purchases & Downloads

    4 of 5 (5,528 Views)
    Solution
    0
    (0)
    • Rate this reply
    View profile
    Oct 8, 2013 9:03:23 PM
    0
    (0)
    Contributor

    I was using Google Chrome browser when I got the error 500, I switched to Internet explorer and it worked right away.

    Re: Error 500 when viewing details in AT&T Mobile Purchases & Downloads

    5 of 5 (1,493 Views)
    Share this post
    Share this post