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Download detailed billing information?

Teacher

Download detailed billing information?

I want to be able to download in PDF format my detailed bill including information on each text, call and data usage. Like I always have been able to do in the past. Anyway to do this?  I am not interested in the .csv or .xls format but I do want the PDF format that was always available before.  Thank you.

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Message 1 of 33
Teacher

Re: Not so hard to download detailed billing information.

This solution is not a solution to getting what has been available for years: My detailed statement.

Message 16 of 33
ACE - Expert

Re: Not so hard to download detailed billing information.


@rsewill wrote:

No, this is not a solution.  Your solution is an inadequate fix to a problem that did not exist a month ago.  This is a clumsy workaround to get the data that was in the old statement in a format (.csv, .xls) that is nowhere as convenient as the formerly available detailed statement provided as a PDF.  The issue is that AT&T created a problem and now the company has created a non-solution to the problem they created.

 

Thank you for taking the time and effort to fix what shouldn't have been broken.


I think you mean "I thank the community volunteers who took their personal time to make suggestions on ways for me to get the data that I need, it's just not working for me the way that I want it".  

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 33
ACE - Master

Re: Not so hard to download detailed billing information.


@rsewill wrote:

No, this is not a solution.  Your solution is an inadequate fix to a problem that did not exist a month ago.  This is a clumsy workaround to get the data that was in the old statement in a format (.csv, .xls) that is nowhere as convenient as the formerly available detailed statement provided as a PDF.  The issue is that AT&T created a problem and now the company has created a non-solution to the problem they created.

 

Thank you for taking the time and effort to fix what shouldn't have been broken.


Just because you don't care for the change doesn't mean there's a problem or anything is broken; it's just something you don't like. You have to adjust. That's life. 

 

Maybe you can request detailed paper bills be mailed to you and you can scan them to a PDF. You wouldn't qualify for a paperless billing discount, but if PDFs are that important to you, it seems like it would be worth it. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 33
Contributor

Re: Not so hard to download detailed billing information.

I think the forum volunteers are missing the point of the question. ATT change the details of the bill PDFs that used to provide information without having to dig around for it. No discussion or input from customers who saw benefit from the old format. Why the change at all? If customers liked the old way, put it back to the old way. ATT, after all, should prioritize serving its customers needs/desires first, not theirs. 

Message 19 of 33
ACE - Master

Re: Not so hard to download detailed billing information.


@Barons wrote:

I think the forum volunteers are missing the point of the question. ATT change the details of the bill PDFs that used to provide information without having to dig around for it. No discussion or input from customers who saw benefit from the old format. Why the change at all? If customers liked the old way, put it back to the old way. ATT, after all, should prioritize serving its customers needs/desires first, not theirs. 


I don't think anyone is missing the point. The way details are displayed online changed. Some people don't like it. I don't think anyone will ever truly know what prompted the change. I'd imagine there's savings for AT&T at the top of the list, though. 

 

Most people don't care about the details we're discussing. I know I don't. The people who need to easily access this information are few and dwindling, with the advent of unlimited everything plans. Unfortunately, I wouldn't hold out hope that AT&T will worry about how those few feel about the changes to the way bills are displayed online. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 33

Re: Not so hard to download detailed billing information.

The detailed PDFs are useful for legal purposes.  I can't submit an easily-faked Excel sheet as legal evidence of a call/text or series of calls/texts to my employer, bank, arbitrator, adjuster, or counsel.  I might as well submit it on a napkin.

Message 21 of 33
ACE - Expert

Re: Not so hard to download detailed billing information.


@Psych0path wrote:

The detailed PDFs are useful for legal purposes.  I can't submit an easily-faked Excel sheet as legal evidence of a call/text or series of calls/texts to my employer, bank, arbitrator, adjuster, or counsel. 

What makes you think you can't fake a PDF easily?  

I wouldn't accept a PDF as a record of anything from a person involved, unless both parties agreed, I'd want it from the source (who doesn't have anything to do with the case).

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 33
ACE - Sage

Re: Not so hard to download detailed billing information.

@Psych0path

1.  You can screen print the usage reports (as opposed to download and print). 

2.  You can pay $2 per bill to have  usage printed and mailed as a full paper bill.  

    Att is the last carrier to switch to streamlined billing, so those who need it will have to figure it out.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 33
Tutor

Re: Not so hard to download detailed billing information.

I agree. This new format is a real pain.

I have found that selecting the statement date(month) and downloading the CSV file gives me the data for all of the phones in the account.

But I doubt the people at ATT realize how bad the new system/format is (for them).

 

I have downloaded (and kept) the detail bills for my account since I purchased my first iPhone in July 2008.  Every month.

The PDF file sizes for the most part are in the 200-350 KB range.

 

For August of this year (new format), the NON detail PDF file is 658 KB, September is 765 KB, and October is 996 KB.  (4 to 5 times larger)

These files do not have the detail usage that the old format had.  The detail CSV files for these months are from 200KB to 350KB.

 

Imagine the terabytes wasting away on the AT&T servers for the pitiful little information they contain.

Message 24 of 33
ACE - Sage

Re: Not so hard to download detailed billing information.

@Grumpy4u

I suspect 99.9% never look at this portion of the bill.  

I don’t.  

Why would I?   I don’t pay by call or text.   The data totals are always within range each month.   It would be. A waste of my time to look.  

Im allowed to write off my business line and 1/5th of the data plan, the IRS doesn’t need anything else per my tax people.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 33
ACE - Expert

Re: What are they/you losing?


@Grumpy4u wrote:

I agree. This new format is a real pain.

I have found that selecting the statement date(month) and downloading the CSV file gives me the data for all of the phones in the account.

But I doubt the people at ATT realize how bad the new system/format is (for them).

How bad is it FOR THEM? What are they losing by not being able to access this?

  • It's unlimited calling and texting these days.
  • Data usage really doesn't tell you much.

What is it that you do with the data that is of benefit?   What are you losing if you do not examine this data?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 33
Teacher

Re: What are they/you losing?

I use the detailed bill to keep an eye on my children’s use.  Especially data overages!

Message 27 of 33
Teacher

Re: What are they/you losing?

I monitor my children’s usage.  I am the guardian for one of my children (older teen) so her calls, texts and data usage are my legal responsibility to monitor.  Another child is a heavy data user so when he goes over I pay the overage and then I take it up with him (young teen).  This was all very easy and straightforward with the detailed PDF statement.  

Message 28 of 33
ACE - Sage

Re: What are they/you losing?

@rsewill

You can get a number for how much data used at any time during the month.  The number is the only value ATT can provide for data usage.  The full data usage logs are of no use in limiting data use or teaching a teen to manage data.  

The actual useful information is on the phone including how much each app used.  This information can help a child cut back Snapchat or down load youtube to his device to watch later, rather than stream live on data.  

   And of course all phones keep an independent and live recording of data use that ATT cannot.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 33
ACE - Expert

Re: Cows are already out of the barn...


@rsewill wrote:

I use the detailed bill to keep an eye on my children’s use.  Especially data overages!


Seems a little late for checking data at that point. By the time you'd get the bill, the month is past and next month is already 1/6th over. It's much more practical to teach them how to use their data wisely (or pay for unlimited and not worry about it).

 

Pretty much the same goes for monitoring calls and texts via the bill, depending on when they started something, it could be 35 days before you see that information on the bill. It's so out of date at that point it's not so useful.

 

You can check all of this information online, with a LOT less delays. So again, back to my question, I'm not sure how this is "bad" (your word) for MOST people with the new bill format? (Most people aren't monitoring kids/spouses/etc. via their bill. (I know this because in the forums, it's VERY clear that MOST people do NOT look at their bill!)

 

Besides, any kind with half a brain can figure out how to communicate with others without their parent seeing the records on the bill, just google "how to call and text without it showing on parents phone bill".

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 33
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