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Download detailed billing information?

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Teacher

Download detailed billing information?

I want to be able to download in PDF format my detailed bill including information on each text, call and data usage. Like I always have been able to do in the past. Anyway to do this?  I am not interested in the .csv or .xls format but I do want the PDF format that was always available before.  Thank you.

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Message 1 of 33
ACE - Master

Re: Download detailed billing information?

I’m not sure why the option isn’t available, but printing an excel or csv file to PDF, should fairly simple. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 33
Mentor

Re: Download detailed billing information?

I too want the, "information on each text, call and data usage".  That is missing from the new bill format.  All numbers called and calls received used to be on the old bill.  Why is this not available any longer?

Message 3 of 33
ACE - Expert

Re: Download detailed billing information?

Yes, it appears the new bill no longer includes the detailed logs. The only way to get them is to pull up the usage details for each individual line and either download it or print it. To get it in PDF form, select print but save it as a PDF rather than print it.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 33
Teacher

Re: Download detailed billing information?

Unfortunately, it appears this very useful and easily provided feature is no longer available, at least from AT&T.  Now when I have an unusual charge on my bill, I will have to call customer service to figure out why the charge exists.  Fortunately, AT&T has plenty of customer service representatives who can spend all the time I need to figure out what is going on with my bill.

Message 5 of 33
ACE - Expert

Re: Download detailed billing information?

@rsewill You don’t have to call. Your call, text and data logs are all still available online, just not the same way you used to get it. 

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Message 6 of 33
Teacher

Re: Download detailed billing information?

That may be the case.  I can certainly download the .csv or .xls data and wade my way through the data.  But the old file required no need for me to parse the data file, all that was needed was to read the long-form statement to figure out exactly where unusual charges were attributable.  My question is why the change?  AT&T can easily generate a complete statement.  I cannot, thus making it difficult to determine why there are additional charges.  Perhaps that is why the company no longer chooses to provide it.

Message 7 of 33
ACE - Master

Re: Download detailed billing information?


@rsewill wrote:

That may be the case.  I can certainly download the .csv or .xls data and wade my way through the data.  But the old file required no need for me to parse the data file, all that was needed was to read the long-form statement to figure out exactly where unusual charges were attributable.  My question is why the change?  AT&T can easily generate a complete statement.  I cannot, thus making it difficult to determine why there are additional charges.  Perhaps that is why the company no longer chooses to provide it.


You can still see all of the charges. The only reason you would need the full detail is if you wanted to see when a particular call was made that resulted in additional charges (or what line made the call or what number was called)

 

I know it's difficult to change when you're used to a certain format, but if you take a few minutes look over everything, I think you'll find that it's not nearly as difficult to get what you need as believe it is. 

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Message 8 of 33
Mentor

Re: Download detailed billing information?

sandblaster or MicCheck, would either of you two walk me through the steps to view my individual call data on each of my 3 lines?  I don't want graphs, I want to see the individual call numbers outgoing and incoming just like I used to see prior to my May 2018 bill.

Thanks.

Message 9 of 33
ACE - Expert
Solution
Accepted by (Former Employee)
Accepted by beckyww
‎07-12-2018 2:37 PM

Re: Download detailed billing information?

@Since1996 This article gives you step by step instructions: https://www.att.com/esupport/article.html#!/wireless/KM1048294

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Tags (1)
Message 10 of 33
Mentor

Re: Download detailed billing information?

sandblaster,

 

Thanks for the reply. Wow! The same genius thinking that designed the new GUI for my AT&T DirecTV must have had a hand in the new AT&T Wireless bill. It now takes more TV remote clicks to do the same thing as with the old AT&T DirecTV GUI and now more mouse clicks for my AT&T Wireless bill AND 3 times more of my time to get to the same end as before the new bill format. I would say this is not an improvement for either the satellite TV or wireless phone entity.

 

At least items of my AT&T Wireless bill aren’t randomly disappearing like the items in the menu of my AT&T DirecTV.  YET!

 

Again, thanks for your help.

Message 11 of 33
ACE - Expert

Re: Not so hard to download detailed billing information.


@Since1996 wrote:

Wow! The same genius thinking that designed the new GUI for my AT&T DirecTV must have had a hand in the new AT&T Wireless bill. It now takes more TV remote clicks to do the same thing as with the old AT&T DirecTV GUI and now more mouse clicks for my AT&T Wireless bill AND 3 times more of my time to get to the same end as before the new bill format. I would say this is not an improvement for either the satellite TV or wireless phone entity.

 


Log in to your AT&T account at att.com, then click here https://www.att.com/my/#/wirelessUsage (or from the MyATT menu click My wireless-> Check usage) 

 

Then choose "Data, text & talk logs" 

From there you can sort by charge amount bringing the culprit of charges into view VERY easily.

 

I'm not sure what all the issue is clicking around you're talking about, it's not harder than getting the PDF of the bill (I'd have to go back and count but I think it's the same number of clicks).  And the sorting option seems like it'd be much easier than looking through pages of PDFs.

 

Plus you can export as CSV or Excel (and pick the last 16 months).

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
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Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 33
Mentor

Re: Not so hard to download detailed billing information.

"I'm not sure what all the issue is clicking around you're talking about, it's not harder than getting the PDF of the bill (I'd have to go back and count but I think it's the same number of clicks).  And the sorting option seems like it'd be much easier than looking through pages of PDFs."

 

So 

 

 

Message 13 of 33
ACE - Expert

Re: Not so hard to download detailed billing information.


@Since1996 wrote:

So 

But I wouldn't download it, I'd just sort the part that pops up right there.

 

 But you had to DIG in that PDF for the individual call/text/data info, right?

 

Nope, you are correct, you'd need to click a few more times for the additional lines. But I'm thinking the extra charges are itemized per line (with a subtotal) so you only need to check the lines that have additional charges.

 

I'd think the sorting option (not exporting, just on the screen) would save loads of time.

 

That said, I'm assuming the extra charges are a limited small amount and not quantities of lines of data you need to examine. But if it's LOTS of data, I'd think the PDF would be even more painful.

 

If there are (lots of lines of data), I'm wondering if a different calling plan of some sort might suit you better??

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 33
Teacher

Re: Not so hard to download detailed billing information.

No, this is not a solution.  Your solution is an inadequate fix to a problem that did not exist a month ago.  This is a clumsy workaround to get the data that was in the old statement in a format (.csv, .xls) that is nowhere as convenient as the formerly available detailed statement provided as a PDF.  The issue is that AT&T created a problem and now the company has created a non-solution to the problem they created.

 

Thank you for taking the time and effort to fix what shouldn't have been broken.

Message 15 of 33
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