Tutor
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4 Messages
Does AT&T ever quit ripping customers off?
After having my $5/mo text plan automatically upgraded to a $20/mo unlimited plan to avoid a 20 cent overage charge several years ago (which AT&T refused to reverse because the plan was no longer offered) and the now annual $5/mo unlimited data increases. I finally switched carriers last week. Unfortunately, due to AT&Ts nonfunctional device unlock portal on the mobile site I was unable to switch before the billing cycle ended. I was upset about having to pay for another full month because of it, but was willing to accept it. I'm not ok with the billing notification I received this morning AT&T expects me to pay for another month! I may be on a "post paid" plan, but was required to pay two months when I signed up and am actually paying ahead. I checked my records, and verified I'm paid up to March 15th. {edited for word filter evasion}
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@Wreckwell Giving one date without any others is difficult to figure out.
AT&T, actually none of the major carriers, does not prorate the last month. If your cycle ends the 15th and your ported out after that, you've got to pay until the next month until the 15th.
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Wreckwell
Tutor
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4 Messages
7 years ago
As stated I'm ok with paying for this month, silly me for thinking something that is stated as taking up to 48 hours would get done in 72. I'm upset about AT&T wanting to me to pay through Apr 15th.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
You've got two new dates in this comment that I didn't have before. How could I have possibly commented before?
Now that I've got actualy dates I can ask a question:
You left on Feb 17 and your current cycle goes to March 15th, that seems right
Why do you think they are going to make you pay through April 15th? That doesn't make sense, so if they've e-mailed something or it says it in the computer please include a screen capture so we can help you figure this out...
Maybe this a GoPhone account??
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Wreckwell
Tutor
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4 Messages
7 years ago
I signed up with AT&T in March of 2010, I've already paid for 84 months of service. This morning I was billed for another month, do the math.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
If your billing cycle ends on the 15th, then you should have been billed for service from Feb 16 to March 15 as your final month. If you are saying you got a bill for service from Mar 16 to April 15, well that is wrong and there is no way you should have to pay for that.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
You know, I specifically asked for a screen capture because I felt you would respond with something snippy (like "do the math").
You've done nothing to show that it's for March 16th to April 15th.
What are the dates on the bill you got today?
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
here is what my bill says.. I am billed thru jan 26 with a payment due by the 23rd of feb.
1 Attachment
Capture.PNG
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Wreckwell
Tutor
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4 Messages
7 years ago
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Have you had an opportunity to check while at home?
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