Need help understanding your bill?
Sag101293's profile

Contributor

 • 

2 Messages

Thursday, October 19th, 2017 2:02 AM

Disconnected cellphone line on account.

I added a Line for a friend of mine onto my account who bought a phone and now without my knowledge has disconnected that phone and stuck me with a $600 bill. Her name is on the phone is there anyway to send her the bill for the disconnection being that I had no idea it was being disconnected and can not afford a $600 phone bill right now???

ACE - Expert

 • 

13.1K Messages

6 years ago

Not really. You are the account holder and responsible for the bill. Since the account is in your name, you can report the phone lost or stolen so that it will be unusable by your friend.

Contributor

 • 

2 Messages

6 years ago

Okay thank you!! I’m wondering if I will have a case to At&T being that I wasn’t even notified or made aware the phone was being disconnected and I would be charged. I feel like the account holder should have the yay or nay on that decision. 

ACE - Sage

 • 

116.6K Messages

6 years ago

If you provided her with Account number passcode that is all she needed to port out.   She should have been an authorized user, but may have got around it.

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.