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Re: Detailed Billing

Contributor

Detailed Billing with content of text messages

Does anyone know how to request copies of text messages on your phones

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Message 1 of 9
ACE - Expert
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎07-23-2017 6:11 PM

Re: Detailed Billing

Not possible. ATT does not save text content. It is not possible to get copies of text messages on your bill. Your bill only contains a record of time, date, and number for each text.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 9
Contributor

Re: Detailed Billing

I understand that. But I do know you can request copies of text messages for legal, fraud, misuse, ect. I have an address for written correspondence but I didn't know if their was an email address with a request form on it to speed up the request.

Message 3 of 9
ACE - Expert

Re: Detailed Billing

You can request anything but ATT can't provide what they don't have. ATT does not save text content and even a subpoena from a judge can't change that.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 9
Contributor

Re: Detailed Billing

I read this on terms and agreements. I'm not gonna argue. It did not show any type of request form. That's all I'm asking about. I know AT&T does not keep the information themselves but they do have a I guess a 3rd party that  does that. Thanks for your reply

Message 5 of 9
ACE - Expert

Re: Detailed Billing

Clearly you don't believe me but there is nothing to argue about. ATT does not retain text content unless you are signed up for ATT Messages Backup & Sync. There is no third party to get messages from.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 9
Contributor

Re: Detailed Billing

How do you know this for sure? I spoke to them today and they said they can provide all content of messages that have been sent if a subpoena is provided to them. Everything I've read says different though. Just curious....
Message 7 of 9
ACE - Expert

Re: Detailed Billing

@Rn2005sc If somebody actually told you that, they were wrong. Perhaps they thought you were asking about the text record (date, time, etc), not the text content. I don't know how to prove it to you, though, but I do know ATT does not save text content. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 9
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Contributor

Re: Detailed Billing

can i get a detail bill of the number that was called in and out the time the calls was made and the dates the calls was made and the minutes of how long the calls were 

Message 9 of 9
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