Tutor
•
10 Messages
Deceived on a BOGO promotion, now have to pay!!!
Recently upgraded 2 lines that were eligible for upgrade to the BOGO Samsung 8 & Samsung 8+. I was assured by the sales rep there was no need for a new line since both lines eligible for upgrade. The rep even wrote it on the paperwork. I contacted AT&T about the credit they decided to tell me that the Rep told me wrong and there has to be a new line. How can they get away with such practices?
Gary L
ACE - Expert
•
16.5K Messages
7 years ago
@ReallyWow What exactly did they write?
You still have the paper?
0
0
formerlyknownas
ACE - Sage
•
116.6K Messages
7 years ago
Would you have upgraded both lines and kept your numbers anyway?
Promotions like free phones or tablets are to add new lines, steal from other carriers and make a profit, not to save us money.
0
0
ReallyWow
Tutor
•
10 Messages
7 years ago
0
0
ReallyWow
Tutor
•
10 Messages
7 years ago
0
0
formerlyknownas
ACE - Sage
•
116.6K Messages
7 years ago
We really suggest people read the offers. The BOGO were integrated, requiring TV service and a new phone line with wireless.
0
0
vamphonephong
Tutor
•
7 Messages
7 years ago
lizdance40, Although some of us read the fine print before making a move on deals (which I think is a good practice for us consumers to do), not all of us have that information readily available. Op did mention that a sales rep told him no new lines were available. This could mean that he went into the store, and the deal was explained to him.
0
Gary L
ACE - Expert
•
16.5K Messages
7 years ago
What good is a written quote/estimate if you don't keep a copy?!?
0
0
sandblaster
ACE - Expert
•
64.7K Messages
7 years ago
Just curious, where did you get your phones? Was it an ATT corporate store or authorized retailer?
0
0
Gary L
ACE - Expert
•
16.5K Messages
7 years ago
If only there were portable devices where we could do some kind of a internet search?
There is nothing keeping you from leaving to check it out and going back to the store (but I completely not doing this part).
But there is also the option of checking the out the offer details when they got home.
0
ReallyWow
Tutor
•
10 Messages
7 years ago
0
0