Contributor
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1 Message
Data Plan Increase?
Just heard from ATT that data is going up another $5 a month. I am done. Hey ATT, just a hint your competitors are LOWERING their prices.
Way to reward a dozen years of loyalty. Bye ATT.
Contributor
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1 Message
Just heard from ATT that data is going up another $5 a month. I am done. Hey ATT, just a hint your competitors are LOWERING their prices.
Way to reward a dozen years of loyalty. Bye ATT.
tfayewebb
Contributor
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2 Messages
7 years ago
They don't care about loyal customers that are grandfathered in on old unlimited data plan. I just spoke with 2 customer loyalty (what a joke) representatives. They have no explaination as to why our plan will be going up $5.00 per device March 2017. They are trying to force us off this plan, I told them if I change it will be with a new provider! AT&T I hope you rethink this this price increase or I am out along with my internet and cable.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@tfayewebb Do you really think they give an explanation to the CS reps to pass on to the customers that's going to be any different than what was in the note?
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tfayewebb
Contributor
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2 Messages
7 years ago
The customer loyalty representative said the reason it was going up in because so much data is being used?? My question was what is the difference in the new unlimited plan that started at noon today and my plan and he could only say it is a new plan and that I could switch to the new plan. I'm saying for some reason they won't say they are trying to get rid of the grandfathered plan and no one has an explanation. So before I change plans I will be looking at all my options.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
I could have made up that reason! "We're raising costs since it costs more now".
How much does your old unlimited plan cost compared to the $100 one?
Maybe it's a difference of $20 a month!
The new plan probably offers more (roaming in Canada/Mexico).
And that's okay, if they don't want it any more (that's their choice) I don't understand why they just don't cancel it then...
But they'd never admit it for that reason. For some reason they're "afraid" to admit it's not econmoical and we don't want it any more.
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Yeah but none have of those other carriers are lowering prices on grandfathered plans. In fact last year Verizon raised the price on their grandfathered plan $20.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@Hairball55 @tfayewebb I'm not sure how a customer hanging on to an unlimited plan (that isn't offered anymore) that AT&T let them keep makes people a LOYAL customer?
The only reason you would think they want to FORCE you off the plan is if you think you are getting a great deal. Staying for a great deal and leaving when you get reasonable price increases IS NOT LOYAL...
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