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Customer Complaint

I switched from Sprint to AT&T and was told that they will handle my bill from Sprint. They told me that I qualified for $650.00 Vise card. I get my bill from Sprint and now they are telling me that the program is not even for the State I live in. Now I'm stuck paying $1100.00 bill. Who do I get in contract with to resolve this problem? 

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Message 1 of 5
ACE - Master

Re: Customer Complaint

@MADDEAL, your only hope is filing a BBB complaint. If there wasn’t a promo, the chances of AT&T giving you $1,100 are slim to none, and slim just left for lunch. 

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Message 2 of 5
ACE - Sage

Re: Customer Complaint

Did you trade in your phones?  Or keep them ?

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Highlighted
Contributor

Re: Customer Complaint

I traded in my phone.
Message 4 of 5
ACE - Expert

Re: PLEASE read the offer.


@MADDEAL wrote:

I switched from Sprint to AT&T and was told that they will handle my bill from Sprint. They told me that I qualified for $650.00 Vise card. I get my bill from Sprint and now they are telling me that the program is not even for the State I live in. Now I'm stuck paying $1100.00 bill. 


When did you switch? 

For more than a few months now they have limited to this to a few select cities. See https://extrameasures.att.com

 

They've NEVER paid your old carrier. It was a reimbursement/credit for you, I believe it was 10-12 weeks from the start before you got the reimbursement (so you'd need to pay your orld carrier). It was only UP TO $650 per phone based on what you owed for the phones (not your full bill).

 

 

Who do I get in contract with to resolve this problem? 

I'm not sure how to resolve it, what documentation do you have to say you should be getting this offer?

 

 

 

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