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MADDEAL's profile

Contributor

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2 Messages

Saturday, October 20th, 2018 4:56 PM

Customer Complaint

I switched from Sprint to AT&T and was told that they will handle my bill from Sprint. They told me that I qualified for $650.00 Vise card. I get my bill from Sprint and now they are telling me that the program is not even for the State I live in. Now I'm stuck paying $1100.00 bill. Who do I get in contract with to resolve this problem? 

ACE - Expert

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14.1K Messages

5 years ago

@MADDEAL, your only hope is filing a BBB complaint. If there wasn’t a promo, the chances of AT&T giving you $1,100 are slim to none, and slim just left for lunch. 

ACE - Sage

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116.6K Messages

5 years ago

Did you trade in your phones?  Or keep them ?

 

Contributor

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2 Messages

5 years ago

I traded in my phone.

ACE - Expert

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16.5K Messages

5 years ago


@MADDEAL wrote:

I switched from Sprint to AT&T and was told that they will handle my bill from Sprint. They told me that I qualified for $650.00 Vise card. I get my bill from Sprint and now they are telling me that the program is not even for the State I live in. Now I'm stuck paying $1100.00 bill. 


When did you switch? 

For more than a few months now they have limited to this to a few select cities. See https://extrameasures.att.com

 

They've NEVER paid your old carrier. It was a reimbursement/credit for you, I believe it was 10-12 weeks from the start before you got the reimbursement (so you'd need to pay your orld carrier). It was only UP TO $650 per phone based on what you owed for the phones (not your full bill).

 

 

Who do I get in contract with to resolve this problem? 

I'm not sure how to resolve it, what documentation do you have to say you should be getting this offer?

 

 

 

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