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Customer Care Question

I paid $200 to have my phone unlocked because I thought I had to go to another provider. I changed my mind and never quit using ATT (this was a month ago, I still pay my ATT bill on time). Can I get my money back and ‘re-lock’ it? Thanks so much!

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ACE - Expert
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Accepted by ATTDmitriyCM
‎01-04-2019 2:00 PM

Re: Customer Care Question

No.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ACE - Expert
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Accepted by lizdance40
‎12-25-2018 6:41 AM

Re: Customer Care Question

ATT does not charge to unlock phones. If you paid $200, it was probably what you owed on the phone. So no, you can’t get that back. It was money you had to pay eventually anyway.

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ACE - Expert
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎01-04-2019 2:00 PM

Re: Customer Care Question

@Niveazesi No, that's like paying off any other bill and then asking for the money back afterward.

 

Your bill will now be lower to reflect the payments that you do not need to make any more, so you'll get that money "back" eventually.

 

 

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