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Sunday, September 24th, 2017 5:17 AM

Credit correction for discontinued line

Hi,

 i had att connection few years back. i paid the pending balance and closed the account. few years later i see a pending collection balance on my credit report.

i called ATT and checked. they mentioned that account is closed and the agreed balance was settled. and credit report has been updated by someone later next month who was unaware of this settlement. So my credit report is incorrectly laden with negative comment.

 ATT mentioned they will send me a physical letter stating that they are removing the credit comment from my report. And they will immediately inform all credit agencies to remove the negative comment from my report. The effect should show up within one week.

Many days have passed and i have no letter, no email and no change in my credit report. What to do?

please advise.

 

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