08-12-2019 8:03 AM
I signed up with AT&T Wireless on March 30, 2019 because a friend works for AT&T and guaranteed me a better price than we were getting with Verizon. I still have not received the corporate discount that we were guaranteed. I was told by customer service that we can't get the corporate discount with the plan that we signed up for. I am extremely frustrated because had we known this we would never have switched in the first place. I went back to our friend who is a customer service manager with AT&T and he was not aware that we couldn't get the discount. He said that he would make sure that we received the discount even if he had to have a different discount applied to our account. Almost two months ago, he was having his boss call in to have the discount applied. We are now in August and we still have not received the discount, which is supposed to be over $50 a month. I wish that we could have our old phones back and switch back to Verizon without penalty. We have had nothing but trouble with our phone's reception since switching in March.
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08-12-2019 8:51 AM
i think if you have unlimited or unlimited plus the discount is void
08-12-2019 9:00 AM
08-12-2019 9:03 AM
your friend was either misinformed or lied to you but at&t cant or wont give you a discount that does not exist
08-12-2019 9:03 AM
There are no corporate discounts on unlimited data plans, only military and first responders. If your customer service friend doesn’t know that, that is just sad. If you have an unlimited data plan, very unlikely you will be getting the promised discount.
08-12-2019 9:11 AM
Thank you for your responses. This is beyond frustrating. I have most of the correspondence from the beginning regarding the promise of the discount, but now he says that his hands are tied. I feel like we are stuck because we received the BOGO deal on our phones with the switch, so we can't leave without having to pay off their remaining balances plus the early termination fees for each phone. I was trying to save money by switching and now we are stuck paying a higher monthly bill and receiving poorer reception.
08-12-2019 9:18 AM
I feel like AT&T should make it right.
Why? Certainly you can see how that’s just not possible. Your “friend” could then promise a non existent discount to anyone. If anyone should make it right, it’s your friend. Do you need unlimited data? You could switch to the 9GB shared data plan and get your corporate discount.
08-12-2019 9:28 AM
08-12-2019 9:42 AM
I also believe that we would lose the BOGO offer if we switched off of the unlimited plan.
Mute point since the 9GB plan won’t work for you but no, you do not lose the BOGO changing plans. The only requirement is to maintain service and complete the installment plan, there is no requirement to keep a specific service plan. Anyone on your plan eligible for a military/veteran discount? Another possibility is to call the loyalty team and see if they would be willing to put you on one of the grandfathered shared data plans. You could get 20GB of shared data or more and your corporate discount would apply.
08-12-2019 9:47 AM
08-12-2019 9:56 AM
To get the military discount, you would need to do a transfer of billing responsibility to put the account in your brother’s name. He then would need to visit an ATT corporate store with the appropriate documentation to prove his military status to get the discount applied or possibly he could register online. More info here: https://www.att.com/poeportal/selfassessment/veterans. The discount is 25% for either of the Unlimited & More plans and that is 25% on the entire plan, plan charges and line fees.
08-12-2019 10:15 AM
I’m just addressing misinformation you posted in post 6
Thank you for your responses. This is beyond frustrating. I have most of the correspondence from the beginning regarding the promise of the discount, but now he says that his hands are tied. I feel like we are stuck because we received the BOGO deal on our phones with the switch, so we can't leave without having to pay off their remaining balances
plus the early termination feesfor each phone. I was trying to save money by switching and now we are stuck paying a higher monthly bill and receiving poorer reception.
AT&T and Verizon are no contract carriers, so there are no ETF on phones, just the remaining installments, which are on the bill.
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