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Re: Corporate Discount Not Applied

Tutor

Corporate Discount Not Applied

I signed up with AT&T Wireless on March 30, 2019 because a friend works for AT&T and guaranteed me a better price than we were getting with Verizon.  I still have not received the corporate discount that we were guaranteed.  I was told by customer service that we can't get the corporate discount with the plan that we signed up for.  I am extremely frustrated because had we known this we would never have switched in the first place.  I went back to our friend who is a customer service manager with AT&T and he was not aware that we couldn't get the discount.  He said that he would make sure that we received the discount even if he had to have a different discount applied to our account.  Almost two months ago, he was having his boss call in to have the discount applied.  We are now in August and we still have not received the discount, which is supposed to be over $50 a month.  I wish that we could have our old phones back and switch back to Verizon without penalty.  We have had nothing but trouble with our phone's reception since switching in March.

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Message 1 of 16
Employee

Re: Corporate Discount Not Applied

i think if you have unlimited or unlimited plus the discount is void

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 16
Tutor

Re: Corporate Discount Not Applied

Yes. That's what we are being told now by customer service, but we never would have switched to AT&T if we were not promised this discount by the customer service manager. I feel like AT&T should make it right.
Message 3 of 16
Employee

Re: Corporate Discount Not Applied

your friend was either misinformed or lied to you  but at&t cant or wont give you a discount that does not exist

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 16
ACE - Expert

Re: Corporate Discount Not Applied

There are no corporate discounts on unlimited data plans, only military and first responders. If your customer service friend doesn’t know that, that is just sad. If you have an unlimited data plan, very unlikely you will be getting the promised discount. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 16
Tutor

Re: Corporate Discount Not Applied

Thank you for your responses.  This is beyond frustrating.  I have most of the correspondence from the beginning regarding the promise of the discount, but now he says that his hands are tied.  I feel like we are stuck because we received the BOGO deal on our phones with the switch, so we can't leave without having to pay off their remaining balances plus the early termination fees for each phone.  I was trying to save money by switching and now we are stuck paying a higher monthly bill and receiving poorer reception.

Message 6 of 16
ACE - Expert

Re: Corporate Discount Not Applied

I feel like AT&T should make it right.

Why? Certainly you can see how that’s just not possible. Your “friend” could then promise a non existent discount to anyone. If anyone should make it right, it’s your friend. Do you need unlimited data? You could switch to the 9GB shared data plan and get your corporate discount.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 16
Tutor

Re: Corporate Discount Not Applied

I see your point. I should clarify that this is a friend of a friend. Not someone that I know personally that was trying get around the system. I believe that he truly didn't know that the discount was not available on the unlimited plan. We have 5 lines on our account. While we don't necessarily need the unlimited data, that's why I switched. I didn't want to have to worry about the data that my kids are using. 9 GB would not be enough for the 5 of us. I also believe that we would lose the BOGO offer if we switched off of the unlimited plan. I am open to any suggestions. I just feel really bad that I talked my parents and brother into switching plans so that I can have more data for the kids at a better price, and now we are paying quite a bit more than we were before. Thanks for your help.
Message 8 of 16
ACE - Expert

Re: Corporate Discount Not Applied

I also believe that we would lose the BOGO offer if we switched off of the unlimited plan.

Mute point since the 9GB plan won’t work for you but no, you do not lose the BOGO changing plans. The only requirement is to maintain service and complete the installment plan, there is no requirement to keep a specific service plan. Anyone on your plan eligible for a military/veteran discount?  Another possibility is to call the loyalty team and see if they would be willing to put you on one of the grandfathered shared data plans. You could get 20GB of shared data or more and your corporate discount would apply.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 16
Tutor

Re: Corporate Discount Not Applied

Thank you so much for your help. I really do appreciate it. My brother is former navy. He is not currently enlisted. Do you know the requirements? Also, 20GB is plenty of data for the 5 of us, so that is also a possibility. Thank you for giving me a little hope that I may be able to work this out.
Message 10 of 16
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ACE - Expert
Solution
Accepted by topic author
Accepted by AFox30
‎08-12-2019 9:57 AM

Re: Corporate Discount Not Applied

To get the military discount, you would need to do a transfer of billing responsibility to put the account in your brother’s name. He then would need to visit an ATT corporate store with the appropriate documentation to prove his military status to get the discount applied or possibly he could register online. More info here: https://www.att.com/poeportal/selfassessment/veterans. The discount is 25% for either of the Unlimited & More plans and that is 25% on the entire plan, plan charges and line fees.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 11 of 16
Tutor

Re: Corporate Discount Not Applied

Thank you!
Message 12 of 16
ACE - Sage

Re: Corporate Discount Not Applied

I’m just addressing misinformation you posted in post 6


@AFox30 wrote:

Thank you for your responses.  This is beyond frustrating.  I have most of the correspondence from the beginning regarding the promise of the discount, but now he says that his hands are tied.  I feel like we are stuck because we received the BOGO deal on our phones with the switch, so we can't leave without having to pay off their remaining balances plus the early termination fees for each phone.  I was trying to save money by switching and now we are stuck paying a higher monthly bill and receiving poorer reception.


AT&T and Verizon are no contract carriers, so there are no ETF on phones, just the remaining installments, which are on the bill.  


(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 16
Contributor

Re: Corporate Discount Not Applied

I didn’t realize how many others are in my exact situation? I signed up over a year ago with ATT (which i chose over verizon, sprint, etc) because at sign up employee told me discount DID apply to my unlimited plan. Long story short- dozens of phone calls and hours on the phone did not resolve anything. I asked them to pull the recording from the day i signed up with phone rep, so that would prove to them i was told a completely different price. They said they would, and that a manager would call me. NEVER happened. This isn’t just misinformed employees, but if it is, the issue should be made right by ATT. It seems like employees are wanting to make a sale so they tell you what you want to hear. HMMM... regardless ATT should do something to work with customers who were lied to about what they would be paying, VS what they are being billed. I did the math and over the past year i have paid $600 OVER what i was told my monthly bill will be. Shocking to see so many others with billing issues and nothing is being addressed, i’d take care of that before it turns in to something much bigger than complaints.

Message 14 of 16
ACE - Sage

Re: Corporate Discount Not Applied


@a_masco wrote:

I didn’t realize how many others are in my exact situation? I signed up over a year ago with ATT (which i chose over verizon, sprint, etc). I know for a fact Verizon is exactly the same.  The unlimited plan only allows military and veteran discounts.  

because at sign up employee told me discount DID apply to my unlimited plan. Long story short- dozens of phone calls and hours on the phone did not resolve anything. I asked them to pull the recording from the day i signed up with phone rep, so that would prove to them i was told a completely different price. They said they would, and that a manager would call me. NEVER happened. This isn’t just misinformed employees, but if it is, the issue should be made right by ATT. It seems like employees are wanting to make a sale so they tell you what you want to hear. HMMM... regardless ATT should do something to work with customers who were lied to about what they would be paying, VS what they are being billed. I did the math and over the past year i have paid $600 OVER what i was told my monthly bill will be. Shocking to see so many others with billing issues and nothing is being addressed, i’d take care of that before it turns in to something much bigger than complaints.


Just to clear it up.  You CAN apply your FAN number for discount, but it will not apply to service on the unlimited plans. It may be applied to activation or upgrade fees and maybe phone upgrades, and discount accessories.  

    This is not a billing issue.  You have the plan as advertised by At&t.   

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 16
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