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Consequences of Paying off AT&T Next BOGO Early - New Customers

Anonymous
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Consequences of Paying off AT&T Next BOGO Early - New Customers

My wife and I came onto AT&T from Verizon under the BOGO plan late in 2017. All has proceeded as advertised. Regular credits appear on the account.

 

We are likely traveling to Europe in a few months and would love to be able to use our iPhone 8 Pluses, but with localized SIMs for best rate, rather than AT&T's International Passport @ $10 PD, per device. However, to do that demands we unlock the iPhones - which requires paying off the balance on the (otherwise) 30-month long AT&T Next program. 

 

If we pay off the phones early, do we lose the remaining months of BOGO credits, or do those continue to apply (up to the end of the 30 month period) as long as account is otherwise in good standing?

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Message 1 of 23
ACE - Expert

Re: International Travel - PASSPORT vs. Local SIM


@HEYTHISISJ wrote:

Stull a ripoff because all plans offer international calls free between At&the custom; atleast


I don't know what "At&the custom; atleast" means...

 

Does "all plans" mean all domestic plans or all international add-on plans?

 

 

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Message 16 of 23
Tutor

Re: International Travel - PASSPORT vs. Local SIM

That doesn't matter my daughter paid hers off because my granddaughter was the "free" one and she paid full price and I lost the credit anyway  

Message 17 of 23
ACE - Sage

Re: International Travel - PASSPORT vs. Local SIM


@Vonniep wrote:

That doesn't matter my daughter paid hers off because my granddaughter was the "free" one and she paid full price and I lost the credit anyway  


Pardon?  

That doesn’t make sense the way you worded it.   If the “free” phone is paid off, credits stop.  Says so in the offer.  

The BUY one can be paid off after credit starts.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 23
Tutor

Re: International Travel - PASSPORT vs. Local SIM

I'm sorry it didn't. My daughter paid off the buy one and the credit
stopped on the get on.
Message 19 of 23
ACE - Expert

Re: International Travel - PASSPORT vs. Local SIM


@Vonniep wrote:
I'm sorry it didn't. My daughter paid off the buy one and the credit
stopped on the get on.

That is not supposed to happen, so I bet there is more to the story. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 23
Tutor

Re: International Travel - PASSPORT vs. Local SIM

Nope that's it. I gave spent hours on the phone trying to get it fixed but
no one seems to know how to fix it even though they agreed with me.
Message 21 of 23
ACE - Expert

Re: International Travel - PASSPORT vs. Local SIM


@zibranm wrote:

Me : that means I can pay off the free/discounted phone after 30 days of activation and still get the BOGO credit as long as the new/associated line remains active for the remaining months of contract. Correct?

AT&T : Correct.

 

Can anyone verify if the agent was misleading me, or he was correct?


They were incorrect.

If you don't owe payments, then (in theory) there is no payment to credit against.

 

If you search the forums you can see countless people not getting credits after paying off the free phone.

 

I had a chat session with AT&T on June 21, 2019, which contradicts with your answer.

When you are responding to 21 other posts, it's hard to tell who you are responding to.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 23
ACE - Expert

Re: International Travel - PASSPORT vs. Local SIM

I had a chat session with AT&T on June 21, 2019, which contradicts with your answer.

 

When you are responding to 21 other posts, it's hard to tell who you are responding to.

On top of that, you responded to a thread nearly a year old, so things may have changed from whatever answer you were referring to.  @Gary L is absolutely correct, though. Paying off the “free” phone will end any credits. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 23
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