Confused about unlimited data/messaging plan

Tutor

Confused about unlimited data/messaging plan

Hello all,

 

I received a message today from AT&T stating that I did not have an eligible data plan for my smartphone (Samsung Jack).  However, when I ordered the phone almost two years ago through the AT&T website, it allowed me to choose the unlimited data/messaging plan.  How is this plan not an eligible plan then?  Is there a list of eligible plans somewhere?

 

Thanks,

 

Michele

762 Views
Message 1 of 6
Guru

Re: Confused about unlimited data/messaging plan

The Unlimited + Messaging Data Plan of $30.00 is only available for dumbphones. Because the Samsung Jack is a smartphone it can't have that feature.

 

The current Data Plans for smartphones are DataPlus 200MB for $15.00 and DataPro 2GB for $25.00. If you want messaging then you would need to add another separate feature: 200 messages for $5.00, 1500 for $15.00 or Unlimited Messaging for $20.00.

 

If you received that message from AT&T today then most probably you already got added a smartphone Data Plan. Call Customer Service to confirm it at 800 331-0500.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 2 of 6
Tutor

Re: Confused about unlimited data/messaging plan

Thank you!  I think that AT&T should take a look at their online ordering system and make sure no one can sign up for a smartphone with a dumbphone data plan to prevent this in the future.

 

Michele

Message 3 of 6
Highlighted
ACE - Scholar
ACE - Scholar

Re: Confused about unlimited data/messaging plan

Michele:


Is it possible that 2 years ago they allowed SmartPhones with unlimited plans, but perhaps now your contract expired and you are being forced onto a SmartPhone Data Plan?


Just an idea.

 

-jts

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6
Employee

Re: Confused about unlimited data/messaging plan

The smartphone data requirement came into effect last september I believe
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Expert

Re: Confused about unlimited data/messaging plan


jts wrote:

Michele:


Is it possible that 2 years ago they allowed SmartPhones with unlimited plans, but perhaps now your contract expired and you are being forced onto a SmartPhone Data Plan?


Just an idea.

 

-jts

 


contract epxeriation does not trigger the required smartphone plan, changing the smartphone that was grandfatered into the no data plan option to a new smartphone will trigger it.

 

If you have a Blackberry Pearl that had the no data plan required plan and you decided to upgrade to the torch, then you would be required to get the new plan becasue you activated the torch. If you deactive the pearl then reactivate it the grandfatered plan is gone. The grand fathered plan for no data is only valid for as long as the device that is grandfathered is active.

Message 6 of 6
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support