Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted May 22, 2014
9:53:14 AM
View profile
Complaint on bait and switch
Edited by tanmay80 on May 22, 2014 at 1:01:49 PM

I had 2 smartphones and 1 simple phone prior to Mar 8th.

 

I have one additional line that had unlimited data. 

 

My total bill was $170-$180.

 

I called AT&T to understand what my options were in converting the 3rd phone to a smart phone.

 

The person I talked to suggested I move to the Mobile Share plan for the first 3 lines with upgrading the 3rd line to a smartphone.

 

He said that I would be charged a total of ~$120-130.

 

With $50 charge for the unlimited line, I would still be charged total $170 - $180.

 

But, when I got the bill for month of May, I was overcharged - $30 and total was $210.

 

I called in the customer service and spoke to Frank/Tasha (Mgr) and was told that they could not do any thing because the 3rd line (upgraded to smartphone) contract date was after Feb and gets charged $40 instead of $25 on the mobile share plan. 

 

I call it BAIT and SWITCH.  I want to know how I can escalate my complaint and what can AT&T do about this?

 

I am not wanting to pay $30 extra every month going forward.

I had 2 smartphones and 1 simple phone prior to Mar 8th.

 

I have one additional line that had unlimited data. 

 

My total bill was $170-$180.

 

I called AT&T to understand what my options were in converting the 3rd phone to a smart phone.

 

The person I talked to suggested I move to the Mobile Share plan for the first 3 lines with upgrading the 3rd line to a smartphone.

 

He said that I would be charged a total of ~$120-130.

 

With $50 charge for the unlimited line, I would still be charged total $170 - $180.

 

But, when I got the bill for month of May, I was overcharged - $30 and total was $210.

 

I called in the customer service and spoke to Frank/Tasha (Mgr) and was told that they could not do any thing because the 3rd line (upgraded to smartphone) contract date was after Feb and gets charged $40 instead of $25 on the mobile share plan. 

 

I call it BAIT and SWITCH.  I want to know how I can escalate my complaint and what can AT&T do about this?

 

I am not wanting to pay $30 extra every month going forward.

Complaint on bait and switch

[ Edited ]
1,288 views
9 replies
(6) Me too
(6) Me too
Reply
View all replies
(9)
0
(0)
  • Rate this reply
View profile
May 22, 2014 8:00:12 PM
0
(0)
Tutor

Same, it seems we're all un knowingly stuck in this "contract".

I have hated this installment plan, I would just like to get out of it.

Same, it seems we're all un knowingly stuck in this "contract".

I have hated this installment plan, I would just like to get out of it.

Re: Complaint on bait and switch

2 of 10 (1,235 Views)
0
(0)
  • Rate this reply
View profile
May 23, 2014 4:24:21 AM
0
(0)
Expert

Devon0318 wrote:

Same, it seems we're all un knowingly stuck in this "contract".

I have hated this installment plan, I would just like to get out of it.


pay off the phone and the etf if any and you are out of it


Devon0318 wrote:

Same, it seems we're all un knowingly stuck in this "contract".

I have hated this installment plan, I would just like to get out of it.


pay off the phone and the etf if any and you are out of it

Re: Complaint on bait and switch

3 of 10 (1,216 Views)
0
(0)
  • Rate this reply
View profile
May 23, 2014 5:33:03 AM
0
(0)
Tutor

I thought after you paid off the phones. there isn't an EFT. :/

 

I thought after you paid off the phones. there isn't an EFT. :/

 

Re: Complaint on bait and switch

4 of 10 (1,204 Views)
0
(0)
  • Rate this reply
View profile
May 23, 2014 9:29:31 AM
0
(0)
Expert

Devon0318 wrote:

I thought after you paid off the phones. there isn't an EFT. :/

 


either or - on next plan pay off the phone, on 2 yr comitment pay off the etf


Devon0318 wrote:

I thought after you paid off the phones. there isn't an EFT. :/

 


either or - on next plan pay off the phone, on 2 yr comitment pay off the etf

Re: Complaint on bait and switch

5 of 10 (1,190 Views)
0
(0)
  • Rate this reply
View profile
May 23, 2014 1:22:48 PM
0
(0)
ACE - Master

Devon0318 wrote:

I thought after you paid off the phones. there isn't an EFT. :/

 


There is a possibility that you have a new phone under a NEXT program, but you qualified for the upgrade while still under a contract for your old phone.  Under that situation, I believe that the old contract terms still apply, so if you cancel before the end of that contract, it may have an ETF, as well as having a NEXT balance to pay off.  I do not have a NEXT program yet, so I can't definitively say if it cancels your current contract, or if the contract is still in effect until it reaches its full term.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Devon0318 wrote:

I thought after you paid off the phones. there isn't an EFT. :/

 


There is a possibility that you have a new phone under a NEXT program, but you qualified for the upgrade while still under a contract for your old phone.  Under that situation, I believe that the old contract terms still apply, so if you cancel before the end of that contract, it may have an ETF, as well as having a NEXT balance to pay off.  I do not have a NEXT program yet, so I can't definitively say if it cancels your current contract, or if the contract is still in effect until it reaches its full term.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Complaint on bait and switch

6 of 10 (1,178 Views)
0
(0)
  • Rate this reply
View profile
May 27, 2014 10:54:30 AM
0
(0)
Community Support

@tanmay80 , were you able to get this resolved?  Would you like for us to go over your billing? We can try to help. Send a private message by clicking here. Include your full name, account number, contact information and the best time you can be reached. One of our managers will gladly contact you within two business days.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

@tanmay80 , were you able to get this resolved?  Would you like for us to go over your billing? We can try to help. Send a private message by clicking here. Include your full name, account number, contact information and the best time you can be reached. One of our managers will gladly contact you within two business days.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Complaint on bait and switch

7 of 10 (1,092 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
May 31, 2014 3:45:05 PM
0
(0)
Community Manager
Moved for better exposure


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Complaint on bait and switch

8 of 10 (893 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2014 3:53:13 PM
0
(0)
Community Manager
Moved for better exposure


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Complaint on bait and switch

9 of 10 (586 Views)
0
(0)
  • Rate this reply
View profile
Jun 27, 2014 5:03:17 AM
0
(0)
Mentor
Well actually, your "rate plan" didnt change. But seeing that you got a free phone which is on a 2 year contract, the devices line went up to 40 dollars per month instead of 15 or 25 dollars as with a mobile share plan and a next device or a device that isnt on a contract but still with the mobile share plan. Its like this, 40 per month for a phone thats on a two year contract and 15 or 25 for a phone thats not on a contract on the mobile share plan.
Well actually, your "rate plan" didnt change. But seeing that you got a free phone which is on a 2 year contract, the devices line went up to 40 dollars per month instead of 15 or 25 dollars as with a mobile share plan and a next device or a device that isnt on a contract but still with the mobile share plan. Its like this, 40 per month for a phone thats on a two year contract and 15 or 25 for a phone thats not on a contract on the mobile share plan.

Re: Complaint on bait and switch

10 of 10 (630 Views)
Share this post
Share this post