Complaint - Extremely frustrated - Chat "support" is pushing me to switch to Verizon

I have been a customer of AT&T since '94 and the last three "support" contacts with AT&T has me looking at Verizon. This started Oct 2 when I utilized the chat support to replace an existing phone with new one. The phone swap went well but within a couple days I received two emails explaining the new insurance added to my line. I did not, and would not, ask for or approve insurance on a cell phone. So, I went back to the chat and requested the new insurances removed before any charges were posted to the account. I was assured that this would happen and no charges would post to my account. Once again, the chat personnel showed how deceptive they really are. This person only moved the insurances from one number to another number on my account. I'm now seeing the charge I was promised would not show up on my bill. So, like a fool, I contacted chat 'support' again and once again I was promised the insurance charges would be removed and a credit applied to my bill. Of course that didn't happen but now I have a different data plan on my account.

Looks like 23 years as a customer gets you nothing with AT&T. If this is something that is to difficult to fix and the chat support is to difficult to manage then it might be time to switch.

I want all charges that are over and above my normal bill prior to October removed. It should have never been placed on my account. If these were employees my mine and they three lied to my customers, I'd fire them. I'm sure, however, there will be no way to see the chat sessions I had.