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Charged for incoming international call

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Charged for incoming international call

Hello,

 

If someone from Germany calls me here in the US, do I get charged international rate,even though I am just the receiver of the call?

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Message 1 of 17
ACE - Master
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎12-09-2017 10:35 AM

Re: Charged for incoming international call


@qazi543756 wrote:

Hello,

 

If someone from Germany calls me here in the US, do I get charged international rate,even though I am just the receiver of the call?


No.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 17
Contributor

Re: Charged for incoming international call

Thanks for the quick answer.

Message 3 of 17
Teacher

Re: Charged for incoming international call

Wrong. You will be charged. It happened to me last week and I called. AT&T credited me as it was a scam call but I was told you are charged which is ridiculous!

Message 4 of 17
Employee

Re: Charged for incoming international call

You got charged because it was an incoming collect call more than likely. Incoming international calls are not billed as anything other than standard calls.

 

What does the line item on the bill say? Certainly would like to see what that looked like to confirm. Because no way am I going to see INCOMING next to that call and a charge for it on an image of the bill.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 17
ACE - Sage

Re: Charged for incoming international call

@jra821  Unless you are roaming, there is never a charge for incoming calls.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 17
Teacher

Re: Charged for incoming international call

No I’m sorry to disappoint you but it was not a collect call. I was with my daughter when it happened. She answered the phone with hello then immediately hung up. Again, I called AT&T and spoke to customer loyalty. They confirmed that the receiving party gets charged on international calls. It makes no sense to me but that’s what I was told, and that’s how I was charged.

Message 7 of 17
ACE - Sage

Re: Charged for incoming international call

@jra821

collect calls are not possible on cell phones.  

The rep was wrong.  If you are in the coverage area (USA, Puerto Rico, US Virgin Islands) there is no charge for receiving calls, no matter where they come from.  While it would show on your bill, it should not have a $ charge.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 17
ACE - Expert

Re: Charged for incoming international call

@jra821 There are no international charges for an incoming international call. If you say you got charged, we believe you but there has to be an explanation for that charge and the explanation you were given is unacceptable because it is wrong. You said they did credit you so it is more likely the charge was a mistake and them telling you there is supposed to be a charge was an attempt to cover up that mistake. Either that or you are on an old plan or a plan that charges by the minute for all calls.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 17
Teacher

Re: Charged for incoming international call

Hi ,

I'm trying to include JPG files of pictures of the bill but not attaching. The line item shows an incoming International call but it was a local area code on the bill with a $1.99 charge for one minute under LD/Add'l Charges. It happened on Nov 16 in the afternoon. No I am not on an old plan. Yes I know collect calls are not accepted on mobile phones. I'm sorry if I sounded snippy but I just hate AT&T, always get a run around, have a billing error each month, issues with an old account that keeps popping up, etc....I have no doubt that someone told me what I wanted to hear. I have no doubt that the info may have been bogus. And I have no doubt that I'll never know the story. But at least it was credited. I think we can put this to rest. Thanks!

Message 10 of 17
Highlighted
Teacher

Re: Charged for incoming international call

IMG-8792.JPGLooIMG-8791.JPGIMG-8793.JPG

Message 11 of 17
Teacher

Re: Charged for incoming international call

Figured out how to attach. It was the 216 (Cleveland area code) that was an incoming call charged as International. It was hard to get a wider shot off my phone but if anyone can decipher, I'd appreciate it.

Message 12 of 17
ACE - Expert

Re: Charged for incoming international call

Very strange because on one screen it shows that call being 427 minutes but on the bill you were charged for a minute of international long distance. I just wonder if someone found a hack to place international long distance calls and charge them to another number. Perhaps that happened when you answered that call. Otherwise, it has to be a billing error.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 17
Contributor

Re: Charged for incoming international call

This just happened to my son as well!  Why oh why are we getting charged for answering a call?  The person making the call is already getting charged.  For us it was a wrong number but because he answered, they said the call was 1 minute and charged us.  Absolutely asinine to charge us for that!

Message 14 of 17
Contributor

Re: Charged for incoming international call

I am on with an ATT rep now and being told the same thing. If an international number calls an American AT&T number, AT&T will charge the recipient of the call at international rates. 

Message 15 of 17
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