Charged for both Multidevice Protection & Multidevice Support

Why would I be charged for both Multidevice insurance & support? The only "support" I have ever gotten from AT&T was when I was sold 1 of my phones (at a cost of $750-$800) or when I called to inquire about 1 of the many charges on my phone bill, was given lip-service by 1 of your reps..."oh, yes, Mr. ***, you're a valued customer...here's this discount & that discount"...AND THEN HAD MY BILL GO UP $21.91?!?!?! BUT I get charged for "SUPPORT"? My bill is over $400 per month, yet AT&T still has the gal to charge me $3.55 in admin fees & $6.25 a month for something called a "Regulatory Cost Recovery Charge". Really? Not even your admin fees are covered by the multi-device support? I'll even give you a pass on the taxes & 911 fees, but the Regulatory charge? Let me give you some advice on that 1...If you would stop GOUGING your "valuable customers", then you could stop having class action law suites for over-charging your "valued customers". Then, once your industry isn't crooked, you won't have to be regulated...not that if matters to you guys. You settle up for a couple million (90% of which goes to lawyers) & write all the people you rip off a $6.00 check. That doesn't even pay my regulatory charge for a month! So, once again, why am I being charged for multi-device insurance & support? Can I please get an answer that doesn't increase my monthly bill.

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